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Part Time Customer Experience Associate

Buck Mason· Ecommerce
Apply on company site
Los Angeles, CA$20/hr - $24/hrPart-timePosted 2mo ago

About the role

Customer Experience role focused on delivering exceptional service, optimizing processes, and improving the customer experience and e-commerce operations at Buck Mason.

Responsibilities

  • Serve as the first contact and on-call resource for all customers via phone, email and live chat
  • Quickly and accurately problem solve for any customer deliveries, transactions and experience that don't go 100% as planned
  • Understand our styles and technology inside and out in order to offer fit and style advice tailored to each customers needs
  • Use Excel and Google Sheets to track and analyze data for routine problem orders
  • Analyze appropriate metrics for measuring customer experience, engagement and satisfaction
  • Understand our shipping, fulfillment and returns procedures from start to finish to help process all customer orders as efficiently as possible
  • Partner with leadership team to create and execute new policies, procedures and client retention initiatives

Qualifications

  • Strong leadership, organizational, administrative and project management skills.
  • A creative problem solver that looks for new solutions versus the status quo.
  • Flexible and resilient, comfortable with ambiguity, adaptable to a fast changing environments.
  • You're serious about your grammar. The difference between you're and your matters to you.
  • Looking for passionate academics looking to grow with us.
  • Ability to work on-site at our Los Angeles office.

Skills

Required:Customer serviceProblem solvingData analysis with Excel/Google SheetsCommunication (grammar)

Benefits

  • Health, dental & vision Insurance
  • Fitness & wellness benefits
  • 401k retirement savings plan with Company matching
  • Quarterly clothing allowance
Last updated Oct 23, 2026. Interested? Apply on the company site.
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About Buck Mason

Modern American Classics

Buck Mason makes updated, modern American classics with a commitment to timelessness, quality, and our California roots.

mensapparelclothingUSAAmericanmodern
Company profileWebsite

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