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CN-Business Expert

Apple· Apple Retail
Apply on company site
Xi’anunknownPosted 2mo ago

About the role

Business Expert at Apple Retail focused on helping business customers identify opportunities, propose solutions, forecast needs, and close sales by leveraging Apple products, services, and third-party technologies. Acts as a go-to expert on business solutions, mentors team, and builds long-term relationships with local business customers.

Responsibilities

  • Establish and engage business customers by showcasing our technology.
  • Help them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees.
  • Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy.
  • Serve as the go-to expert on business solutions, and mentor the team on business customer needs and solutions.
  • Collaborate in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customers’ business needs.
  • Lay a foundation for long-term relationships between local business customers and Apple Retail through proactive and informative engagement, exceptional service, and tailored recommendations.
  • Maintain accurate business customer contact and relationship information in our CRM app for accurate business intelligence.
  • Perform other tasks as needed, including but not limited to providing customer service and support in your line of business.

Qualifications

  • Be available to work a schedule based on business needs that may include nights, weekends, and public holidays at the work location.
  • Have experience in retail or sales, or related work experience.
  • Have experience with Apple products, services, and solutions.
  • Be proficient in the local language, both written and spoken.

Skills

Required:Retail or sales experienceApple product knowledgeCommunicationCustomer relationship management
Nice to have:Industry trends knowledge
Last updated Oct 2, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
Company profileWebsite

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