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Operations Engineer

Apple· Software and Services
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ShanghaiFull-timePosted 2mo ago

About the role

Operations Engineer in Crypto Services responsible for managing key technical infrastructure, incident management, monitoring, and tooling to ensure availability, reliability, and compliance in a cryptographic/PKI environment.

Responsibilities

  • Serve as a full-time, primary on-call, responding and mobilizing efforts to address outages
  • Follow change management procedures and deploy code using configuration management (e.g. Puppet, Chef, Ansible, etc)
  • Perform routine and emergency patching and RHEL version upgrades across the fleet
  • Set priorities and work efficiently in a fast-paced environment
  • Measure and optimize system performance
  • Monitor telemetry and address alerts to ensure smooth operations
  • Design, build, and maintain dashboards and create alerting rules to improve visibility into system health
  • Process and manage log pipelines to support troubleshooting, auditing, and compliance needs
  • Strong communication skills and ability to work effectively across multiple business and technical teams
  • Demonstrate ability to deliver results on time with high quality

Qualifications

  • 5+ years of expertise with Linux (especially RHEL), including experience with OS patching and upgrade cycles
  • Strong understanding of SRE principles and goals, with prior on-call experience including leading incident command and management
  • Proficiency with configuration management tools (e.g., Puppet, Chef, Ansible) and scripting languages (e.g., Bash, Python)
  • Experience with monitoring tools (e.g., Icinga/Nagios) and log aggregation platforms (e.g., Splunk, OpenSearch), and building dashboards/alerts
  • Proven track record of practical problem-solving with excellent communication and documentation skills

Skills

Required:Linux system administrationSRE and incident managementConfiguration managementScriptingMonitoring and loggingSecurity and compliance
Nice to have:Cloud and containersJava applications & HSMs

Benefits

  • Equal opportunity employer with commitment to inclusion and diversity
  • Accommodation for applicants with physical and mental disabilities
  • Emphasis on accessibility in workplace culture and tools
Last updated Sep 4, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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