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CN-Technical Specialist

Apple· Apple Retail
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Xi’an, Shaanxi, Chinapart-time or full-time (retail store schedule may include nights, weekends, and public holidays)Posted 2mo ago

About the role

Technical Specialist role at Apple Retail in Xi’an, CN. Provides technical support and skilled troubleshooting for customers, educates on repair options, supports high-quality repairs, and fosters an inclusive, customer-focused environment.

Responsibilities

  • Demonstrate technical expertise of Apple products and services.
  • Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
  • Navigate customer service issues with care and strong interpersonal skills.
  • Consistently learn about and deepen understanding of Apple products and services and third party products to enhance the customer experience.
  • Work in a fast-paced environment and balance multiple tasks at the same time.
  • Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
  • Be trusted with sensitive or confidential information, keeping with Apple’s core values.
  • Be curious and open to learning from others and helping each other grow.
  • Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
  • Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
  • Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
  • Work with team leaders to identify recurring repair problems and other service concerns, and provide feedback to Apple.
  • Provide excellent service to Apple customers by understanding needs, presenting product/service recommendations, and educating customers on relevant ways to buy.
  • Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
  • Contribute to an inclusive environment by respecting differences and learning from others.
  • Demonstrate Apple’s values of inclusion and diversity in daily activities.

Qualifications

  • Proficiency in the local language, both written and spoken.
  • Availability to work a schedule based on business needs, including nights, weekends, and public holidays in the retail store, and reliable attendance as scheduled.

Skills

Required:Technical troubleshootingCustomer serviceProduct knowledge

Benefits

  • Accessibility and inclusion commitments.
  • Reasonable accommodation provided for applicants with disabilities.
  • Inclusive workplace culture and benefits reflecting Apple’s accessibility and diversity values.
Last updated Oct 2, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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