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Staff Program Manager, Teleoperations

Watney Robotics· Fleet Operations
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San FranciscoFull-timePosted 2mo ago

About the role

The Staff Program Manager, Teleoperations owns the robot pilot program at Watney, including onboarding new pilots, developing their skills, and the KPI framework to connect training and performance. The role oversees a 2,000+ pilot operation supporting live customer deployments and collaborates with pilots, regional leadership, and ML researchers to keep the program aligned with robotic needs.

Responsibilities

  • Own the pilot program: tryouts, training cohorts, and the performance work that turns a new pilot into a great one, across a 2,000+ pilot operation.
  • Define KPIs and measure performance (telemetry, task times, etc.), and close the loop from data to action.
  • Partner with Fleet Operations to solve robot allocation for training and live deployments.
  • Partner with our Southeast Asia leadership team on organizational structure and shift-operations improvements.
  • Translate performance findings into concrete changes with our hardware and software engineering teams

Qualifications

  • 4+ years running a distributed or offshore workforce program at scale (recruiting, training, performance management), at a consulting firm or technology company.
  • Experience writing SOPs and owning quality/process for an operations team.
  • Strong data-analysis skills and comfort with messy real-world data.
  • Clear written and verbal communication skills.
  • Willingness to work hard in a scrappy environment

Skills

Required:Distributed workforce program managementSOP creation and operations qualityData analysis
Last updated Sep 19, 2026. Interested? Apply on the company site.

About Watney Robotics

Watney develops autonomous robotics systems to operate datacenter and supercomputing infrastructure.

Autonomous Physical Infrastructure

autonomous roboticsdatacentersupercomputinginfrastructurehyperscalerscompute scaling
Company profileWebsite

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