Program Manager, Technical Enablement
About the role
Program Manager to build and own the technical enablement function for customer-facing engineering, focusing on onboarding, knowledge base governance, and ongoing technical development for Frontline Agentic Engineers at Scale AI.
Responsibilities
- Build and launch a structured, role-based onboarding program for new FAE hires, including environment setup and first 30 days contribution.
- Define ramped success criteria by role and communicate them to new hires and managers.
- Audit, consolidate, and maintain the authoritative technical knowledge base for customer-facing engineering; remove fragmentation and stale docs.
- Establish a review cadence, tag owners, set expiration dates for key docs, and create a clear document hierarchy distinguishing canonical vs deprecated resources.
- Surface the right documentation for the right audience (Day 1 vs deep dives for established engineers).
- Develop and maintain a recurring enablement cadence (live sessions, async updates, release summaries) to keep tenured engineers up to date on new capabilities and product changes.
- Identify readiness gaps via feedback loops and develop targeted content to close them.
- Serve as embedded enablement partner to FAE leadership; collaborate with Enablement, Product, Engineering, Sales, and Delivery.
- Manage multiple concurrent programs with milestones; keep stakeholders informed on roadmap and program effectiveness.
- Report on program health and outcomes to engineering and Enablement leadership.
Qualifications
- 4+ years of professional experience in enablement, program management, technical training, or closely related role
- 2+ years of program management experience, with a track record of launching programs in a fast-moving environment
- Experience supporting technical teams at a B2B technology company
- Strong knowledge-management instincts and experience building or improving documentation systems
- Comfort reading technical architecture docs and collaborating with engineers to fix outdated content
- Excellent written communication skills with a bias toward usable content
- Proficiency with AI tools for content creation, summarization, and workflow automation
Skills
Benefits
- comprehensive health, dental and vision coverage
- retirement benefits
- a learning and development stipend
- generous PTO
- potential commuter stipend
About Scale AI
Data-centric infrastructure to accelerate the development of AI
Scale accelerates the development of AI within organizations of any size to deliver critical business insights and operational efficiency. Its data-centric infrastructure platform leverages RLHF (Reinforced Learning with Human Feedback) to help organizations build the strongest AI models that supercharge their business, with customers across industries including Meta, Microsoft, U.S. Army, DoD’s Defense Innovation Unit, Open AI, General Motors, Toyota Research Institute, Brex, Instacart and Flexport.
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