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Engagement Manager (Homeland Layered Defense), Public Sector

Scale AI· Public Sector
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Washington, DC$166.4k - $208kfull-timePosted 2mo ago

About the role

Engagement Manager responsible for owning and managing customer relationships within Scale’s Homeland Layered Defense portfolio, translating operational workflows into AI/agentic use cases, leading cross-functional delivery teams, and driving adoption of Scale capabilities in secure, government environments.

Responsibilities

  • Own customer relationships across the account, from senior government leaders and program offices to analysts and operational users
  • Build structured user-engagement programs that reach the operators and analysts using Scale’s products day-to-day
  • Work alongside customers to translate operational workflows and mission problems into well-defined AI and agentic workflow use cases
  • Lead cross-functional teams across engineering, product, operations, security, and government stakeholders to deliver on customer objectives
  • Plan and execute customer engagement weeks, user testing events, demonstrations, briefings, and other onsite activities
  • Drive adoption of Scale capabilities in operational environments, incorporating user feedback into product requirements and delivery priorities

Qualifications

  • Active TS/SCI clearance
  • 5+ years of experience in technical program management, software engineering, systems engineering, product management, technical consulting, or related technical delivery role
  • Demonstrated ability to build trust with both senior executives and hands-on operational users
  • Experience translating complex customer workflows into structured technical or product requirements
  • Strong technical fluency and the ability to hold credible conversations with engineering and product teams about AI, software systems, data, and agentic workflows
  • Excellent written and verbal communication skills, including the ability to communicate effectively with senior government leaders
  • Comfort working extensively inside secure facilities and air-gapped government systems
  • Willingness to travel 25–50% for onsite engagements, testing events, briefings, and customer meetings

Skills

Required:Active TS/SCI clearanceTechnical program managementStakeholder managementRequirements translationTechnical dialogue with engineering/product

Benefits

  • comprehensive health, dental and vision coverage
  • retirement benefits
  • learning and development stipend
  • generous PTO
  • potential commuter stipend
Last updated Sep 9, 2026. Interested? Apply on the company site.
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About Scale AI

Data-centric infrastructure to accelerate the development of AI

Scale accelerates the development of AI within organizations of any size to deliver critical business insights and operational efficiency. Its data-centric infrastructure platform leverages RLHF (Reinforced Learning with Human Feedback) to help organizations build the strongest AI models that supercharge their business, with customers across industries including Meta, Microsoft, U.S. Army, DoD’s Defense Innovation Unit, Open AI, General Motors, Toyota Research Institute, Brex, Instacart and Flexport.

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