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Engagement Manager, Public Sector (Midwest)

Scale AI· Public Sector
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Hybrid (Omaha, NE)$138.4k - $208kfull-timePosted 2mo ago

About the role

Engagement manager to lead and coordinate delivery of agentic workflows for a national security customer, owning or supporting a large account plan, managing day-to-day execution, and ensuring an excellent customer experience in a fast-moving, mission-driven environment.

Responsibilities

  • Manage customer relationships from the executive to the end user
  • Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine
  • Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
  • Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
  • Oversee onboarding and successful implementation of customer accounts

Qualifications

  • An active TS/SCI clearance
  • 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
  • A track record of structured, analytics-driven problem solving
  • Excellent verbal and written communication skills
  • Willingness to be onsite with the customer in the Omaha area 4 days per week and able to travel at least 25% of the time (as needed)

Skills

Required:Stakeholder managementCustomer-facing program managementCommunication

Benefits

  • comprehensive health, dental and vision coverage
  • retirement benefits
  • a learning and development stipend
  • generous PTO
  • additional benefits such as a commuter stipend
Last updated Sep 16, 2026. Interested? Apply on the company site.
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About Scale AI

Data-centric infrastructure to accelerate the development of AI

Scale accelerates the development of AI within organizations of any size to deliver critical business insights and operational efficiency. Its data-centric infrastructure platform leverages RLHF (Reinforced Learning with Human Feedback) to help organizations build the strongest AI models that supercharge their business, with customers across industries including Meta, Microsoft, U.S. Army, DoD’s Defense Innovation Unit, Open AI, General Motors, Toyota Research Institute, Brex, Instacart and Flexport.

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