Founding Customer & Product Success Manager
Hybrid (San Francisco, CA)$80k - $120kFull-timePosted 2mo ago
About the role
Hybrid role combining customer success and product insights to drive end-to-end implementations for deskless workforce customers, with a heavy emphasis on AI-enabled automation and direct founder-level collaboration.
Responsibilities
- Get deployed into our customers. Run implementations end to end: kickoff, data migration, configuration, training, go-live. A 300 guard company with 24 sites moving off ADP is a normal project here.
- Pick up the phone. Schedulers, dispatchers, and guards call when something isn't working. Some of it is training, some of it is a real bug, and you'll know the difference fast.
- Work directly with our CTO and engineering on what we build next. You'll bring the evidence, not opinions. What you heard, from who, how often, and what it's costing them.
- Build your own leverage with AI. You should already be living in Claude or something like it. Writing your own prompts, spinning up your own tools, automating the parts of your job that shouldn't be manual. We want someone who runs a function that would normally take four people.
Qualifications
- Experience: 1+ years
Skills
Required:Customer implementationsAI fluencyData interpretation from customers
Nice to have:Bug triage & product feedback
Last updated Aug 26, 2026. Interested? Apply on the company site.
About Sira
AI Native Rippling for Deskless Workers
Sira is the AI-powered platform for managing time tracking, scheduling, payroll, and HR — purpose-built for hourly teams. Our intelligent agents handle the manual, time-consuming tasks for you — like calling workers to fill open shifts, detecting timesheet anomalies, and streamlining payroll processing. With Sira, businesses stay organized, compliant, and focused on what really matters — while we take care of the team.
artificial-intelligenceb2bhr-tech
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