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Client Relationship Manager

Lessen· Commercial – Account Management
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Hybrid (Chicago, IL)$61k - $72kFull Time EmployeePosted 2mo ago

About the role

The Client Relationship Manager is responsible for driving profitable business results and operational excellence by creating and developing strong, sustainable business relationships with their clients.

Responsibilities

  • Uncover and understand client objectives, challenges and needs by performing regular client needs assessments
  • Leverage internal resources to enhance the customer experience
  • Establish and grow senior relationships with assigned customers
  • Prevent and/or resolve escalated client issues
  • Demonstrate thought leadership with customer by developing and presenting client industry/market research findings, trends, benchmarking and other pertinent information
  • Develop a quarterly plan to translate customer objectives into an overarching strategy
  • Actively participate in long range strategic planning for customer
  • May contribute to senior level client meetings and attends regular client status meetings as appropriate
  • Establish and maintain a management framework/process that allows for visibility into company performance on assigned customers
  • Manage relationships both proactively and reactively
  • Maintain a consistent focus on delivering exceptional customer experiences
  • Handle escalated issues with Vendors and escalate to senior team members on a timely basis as appropriate
  • Model and promote exemplary customer engagement practices
  • Understand business concepts and uses strategic processes to make good business decisions
  • Meet with Operations team on a regular basis to ensure program is on track towards achieving customer goals
  • Produce and present quarterly business reviews as needed
  • Provide field team support as needed
  • Foster a positive team environment
  • Ensure confidentiality of internal and external data
  • Perform ad-hoc projects and other duties as assigned
  • Travel expected up to 20%

Qualifications

  • Bachelor’s degree
  • 6+ years business experience including 4+ years building and/or managing accounts/stores/regions, particularly within the retail industry
  • Professional, relevant examples of solving tough customer issues
  • Proficient in Microsoft Office Suite, including strong Excel skills
  • Multi-unit management experience
  • Experience in a trade
  • Experience in facilities industry

Skills

Required:Client relationship managementStrategic planningEscalation management
Nice to have:Industry knowledge (retail/services)

Benefits

  • Competitive compensation
  • Health, Dental, Vision, Life, Disability options
  • 401K retirement savings plan
  • Paid vacation, federal and floating holidays
  • Maternity/Paternity Pay
  • Career advancement opportunities
  • All the tools you'll need to be successful
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Lessen

Property services,‍ simplified.

Lessen delivers best-in-class, transformational solutions to deliver assets to market faster, keep businesses up and running, and improve the experience of property occupants.

Property maintenance solutionsReal estateproperty repairsfacilities managementresidentialcommercial
Company profileWebsite

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