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Technical Account Management (TAM) Leader

Supabase· Success
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RemoteFull-timePosted 2mo ago

About the role

The Technical Account Manager (TAM) Leader owns the health, direction, and performance of the Technical Account Management function, developing the TAM team to scale a proactive, relationship-first approach across named and partner-mapped accounts.

Responsibilities

  • Hiring and onboarding new TAMs, including running them through the TAM Path ramp
  • Running regular 1:1s, setting individual development plans, and giving direct feedback on account plans, QBRs, and escalation handling
  • Building and maintaining repeatable playbooks (upgrade runbooks, optimization playbooks, escalation patterns)
  • Setting and holding the team to a consistent bar for technical depth, proactivity, and communication
  • Owning the coverage model for the entire function — deciding, tracking, and refreshing who is assigned where
  • Managing named accounts (~$33.1M ARR across 120 accounts, capped at 20 per TAM) and partner-mapped accounts
  • Running quarterly reviews to rebalance portfolios and close coverage gaps
  • Resolving coverage gaps and determining hires or tier changes as needed
  • Approving leadership-discretion assignments and cap exceptions
  • Ensuring every assigned account has a clear technical owner and conducting oversight of architecture understanding and risk tracking
  • Auditing deployment validation and configuration guidance post-sale
  • Coaching TAMs on best-practice delivery and tracking early success milestones
  • Conducting regular environment reviews and risk/optimization surfacing across the book
  • Escalation management for complex or high-impact issues, coordinating across teams, and ensuring root-cause actions close
  • Aligning account plans with customer roadmaps and engaging on capacity and growth planning
  • Representing customer patterns to Engineering and Product, and managing the TAM operating agreement with Support
  • Partnering with Sales and Customer Success on portfolio health and retention, and with Partnerships on technical relationships with partners

Qualifications

  • Experience as an individual TAM with technical depth in database internals, scalability, security posture, and infrastructure tradeoffs
  • Proven people leadership experience
  • Strong portfolio-level judgment across many accounts and partner books
  • Ability to coordinate multi-stakeholder incidents and drive root-cause analysis
  • Superior cross-functional influence and communication suitable for executive briefings
  • Retention and expansion awareness linked to NRR performance
  • Background in engineering, SRE, or technical consulting with leadership of a technical customer-facing team

Skills

Required:People leadershipPortfolio management

Benefits

  • Fully Remote
  • ESOP (equity ownership)
  • Tech Allowance
  • Health Benefits (employee + dependents)
  • Annual Off-Sites
  • Flexible Work
  • Professional Development (annual education allowance)
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Supabase

The Postgres Development Platform.

Supabase is the Postgres development platform. Start your project with a Postgres database, Authentication, instant APIs, Edge Functions, Realtime subscriptions, Storage, and Vector embeddings.

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