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Founding Customer Success Manager

Krea· 04. GTM
Apply on company site
San Francisco, New YorkFull-timePosted 2mo ago

About the role

Founding Customer Success Manager to help customers realize value from Krea, from onboarding to long-term adoption. Works closely with creative teams, guiding workflows and serving as the bridge between customers, product, and sales.

Responsibilities

  • Own post-sale customer success: onboarding, adoption, renewals, and expansion
  • Help customers integrate Krea into their creative workflows and daily work
  • Drive product adoption across our core customer profiles
  • Communicate new feature and product updates (we ship weekly)
  • Track usage and customer signals to help customers get more value
  • Identify expansion opportunities and own the renewal process end-to-end, from forecasting risk to closing the deal
  • Program manage webinars and workshops in partnership with our creative leads, from planning content through execution
  • Share customer feedback with the product and marketing teams and help shape what we build

Qualifications

  • Experience in Customer Success or Account Management
  • Commercially minded, with a track record of renewing and growing customer accounts
  • Product-focused mindset, with experience in onboarding and implementation
  • Strong communication and interpersonal skills - you're great at building and maintaining relationships
  • Proactive, ownership-driven attitude and comfort working in an early-stage environment

Skills

Required:Customer SuccessOnboarding and implementation

Benefits

  • Competitive compensation: generous salary & equity packages
  • Health & wellness: 100% health & 99% dental/vision insurance premiums covered for employees, health FSA accounts, & long-term disability coverage
  • Time off: Flexible PTO policy
  • Financial planning: 401k with a 4% company-sponsored match
  • Meals in the office: breakfast, lunch, dinner - you name it, we'll cover it
  • Transit: Ubers covered to & from the office
  • Sponsorship: We're open to sponsoring international visas where we can (e.g., STEM OPT, OPT, H-1B, O-1, E-3)
Last updated Aug 27, 2026. Interested? Apply on the company site.

About Krea

The most powerful AI suite for Creatives.

Generate, edit, and enhance images, videos, and 3D assets with Krea's creative AI suite. Start for free with real-time tools, powerful models, and collaborative workflows.

AI Image GenerationAI Video GenerationAI 3D GenerationImage EnhancementsVideo EnhancementsFinetuningAsset Management
Company profileWebsite

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