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Sr. Customer Operations Account Manager

AMD· Customer Service/Support
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San Jose, CA$128.3k - $192.5kFull-timePosted 2mo ago

About the role

Senior role managing operations between AMD and a portfolio of large, strategic customers, building trusted relationships across customer and AMD stakeholders, and driving operational excellence across the product lifecycle.

Responsibilities

  • Serve as the primary operations partner for a select portfolio of large, strategic technology customers
  • Build trusted relationships with customer and AMD stakeholders across operational, managerial, and executive levels
  • Review customer backlogs and partner with factory, finance, sales, and customers to resolve issues
  • Manage business across the product lifecycle, including NPI and EOL
  • Manage inventory and DOI to minimize inventory costs
  • Analyze demand, supply, consumption rates, and ordering patterns for direct customers and distribution channels
  • Anticipate customer needs, remove barriers, and resolve complex order, supply, delivery, and operational issues
  • Strengthen customer partnerships to support business continuity and long-term growth
  • Lead key projects, improve processes, advise business partners, and support organizational strategy
  • Drive operational excellence and the implementation of new processes
  • Lead quarterly business reviews and operational meetings with customers
  • Collaborate across teams to share best practices, manage cross-functional dependencies, and remove obstacles

Qualifications

  • Extensive industry-related experience with a demonstrated track record of success
  • Experience managing operations for large, complex, or strategic customer accounts
  • Proven ability to build trust and deepen relationships with customers at multiple levels
  • Strong communication, emotional intelligence, executive presence, and relationship-management skills
  • Strong supply chain knowledge, with distribution experience preferred
  • Understanding of business strategy with experience identifying and implementing process improvements
  • Strong problem-solving, analytical, and cross-functional management skills
  • Ability to manage uncertainty and resolve internal and external conflict
  • Strong executive writing, presentation, and verbal communication skills
  • Project management experience
  • Proficiency in Excel, PowerPoint, and Power BI
  • Bachelor’s degree and/or equivalent industry-related experience

Skills

Required:Relationship managementCommunicationSupply chain managementProject managementExcelPowerPoint
Nice to have:Power BI

Benefits

  • AMD benefits at a glance
Last updated Oct 15, 2026. Interested? Apply on the company site.
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AMD delivers leadership high-performance and adaptive computing solutions to advance data center AI, AI PCs, intelligent edge devices, gaming, & beyond.

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