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AIML Data Operations - L&D Program Manager

Apple· AIML Data Operations
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Austin, TXfull-timePosted 1mo ago

About the role

L&D Program Manager responsible for defining training strategy and driving programs for a global operations environment, partnering with multiple teams, leveraging AI in training content creation, and continuously improving training effectiveness.

Responsibilities

  • Define training strategy and manage training programs for a wide range of audiences across a global operations environment
  • Apply learning theory and adult learning concepts — including frameworks like ADDIE — in a rapid, iterative way suited to a fast-paced operations environment
  • Prioritize a diverse portfolio of projects, manage timelines, assess scope changes, and provide status updates across multiple training programs simultaneously
  • Lead training initiatives and manage programs across regions and time zones
  • Partner with the Global Training team to translate training strategy into execution, ensuring consistent delivery across programs and regions
  • Coordinate and collaborate across the wider Operations organization, including Partner Engagement, Global Operations, Quality, and vendor teams, to align on deliverables and timelines
  • Partner with engineers and data scientists to translate complex technical concepts into clear, accessible training content and documentation
  • Produce learning across formats (written, video, interactive), determining when to deploy each for maximum impact and efficiency
  • Leverage AI tools to accelerate drafting and build new, interactive learning experiences, helping shape what training looks like in an environment where AI is part of how content gets made
  • Measure training effectiveness and use data to drive continuous improvement
  • Monitor and analyze error trends, providing recommendations to close knowledge gaps and improve performance

Qualifications

  • 5+ years of experience defining training strategy and managing training programs (not just developing content) for a wide range of audiences across a global operations environment
  • Bachelor's degree or equivalent, with experience implementing training programs on a global scale
  • Grounded in learning theory and adult learning concepts, with the ability to apply frameworks like ADDIE in a rapid, iterative way
  • Proven program management skills, with strong stakeholder influencing skills across cross-functional teams
  • Comfortable with ambiguity, adept at navigating uncertainty to drive clarity and actionable solutions
  • Exceptional writing skills, including the ability to distill complex technical topics and procedures into simple language for a global audience
  • Strong interpersonal and communication skills, able to explain complex technical concepts clearly to both technical and non-technical audiences at all levels
  • Proficient with AI tools, with sound judgment on when to apply them for content development
  • Facilitation skills, including Train-the-Trainer program delivery
  • Experience with content tools for technical writing, video creation, and asset design
  • Familiarity with AIML, data annotation processes, and tools is a plus

Skills

Required:Training strategyProgram managementADDIE

Benefits

  • Not explicitly listed in the job description
Last updated Aug 28, 2026. Interested? Apply on the company site.

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