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US-Technical Specialist

Apple· Apple Retail
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Pentagon City, Arlington, Virginia$23k - $30.6kfull-timePosted 1mo ago

About the role

Technical Specialist providing technical support and skilled troubleshooting for Apple products and services in a retail environment, delivering exceptional service, guiding customers about repair options, and contributing to an inclusive, knowledge-driven service experience.

Responsibilities

  • Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
  • Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
  • Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
  • Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
  • Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
  • Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
  • Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
  • Demonstrate Apple’s values of inclusion and diversity in daily activities.
  • Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled.

Qualifications

  • Demonstrate technical expertise of Apple products and services.
  • Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
  • Navigate customer service issues with care and strong interpersonal skills.
  • Consistently learn about and deepen understanding of Apple products and services and third party products to enhance the customer experience.
  • Work in a fast-paced environment and balance multiple tasks at the same time.
  • Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
  • Be trusted with sensitive or confidential information, keeping with Apple’s core values.
  • Be curious and open to learning from others and helping each other grow.

Skills

Required:Technical troubleshootingProduct knowledgeCustomer service

Benefits

  • Comprehensive medical and dental coverage
  • retirement benefits
  • range of discounted products and free services
  • reimbursement for certain educational expenses — including tuition
  • possible discretionary bonuses or commission payments
  • relocation assistance
  • employee stock programs (discretionary RSU awards, Employee Stock Purchase Plan)
Last updated Aug 28, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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