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APAC Executive Relations Senior Representative

Apple· Corporate Functions
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Shanghainot specifiedPosted 1mo ago

About the role

Senior representative linking Apple Retail, consumers, and government/regulatory bodies in APAC (Shanghai). Responsible for responding to critical customer issues, building government and external stakeholder relationships, coordinating across GA, Legal, and PR, and driving improvements in customer experience and compliance.

Responsibilities

  • Work closely with the ER Specialists to resolve individual customer concerns on a broader scale.
  • Connect digitally and in person with government officials across multiple municipalities.
  • Engage seamlessly with internal stakeholders to ensure the best customer experience and anticipate future needs.
  • Establish and nurture robust relationships with government on consumer-related matters, including regular communication, understanding regulatory requirements, and representing Apple's interests in a professional and compliant manner.
  • Act as an ‘owner of solution’ provider when dealing with government agencies/consumer associations. Coordinate with Government Affairs (GA), Legal, and Public Relations (PR) teams to develop and implement effective communication and response strategies.
  • Manage risk issues by setting up Retail consumer crisis response strategy and process in collaboration with cross-functional business owners.
  • Manage China specific incident programs such as China 3.15 event. Attend government meetings and events per Apple’s Business Compliance Policy.

Qualifications

  • 7+ years of relationship management experience, including proven experience in a customer service/support environment.
  • Proven ability fostering extraordinary relationships with cross-functional senior leadership and external government officials.
  • Proactive team-player with a can-do attitude and a deep sense of ownership and accountability.
  • Comfortable handling any crisis moments. Encourages direct and constructive debate, and intuitively knows when and how to drive to a decision.
  • Exceptional written and verbal presentation skills in both Mandarin and English.
  • Thrive in an ambiguous environment and can think clearly in a fast-moving and complicated situation. Discretion when dealing with confidential information.
  • Ability to evaluate complex issues with a multitude of factors and propose optimal solution(s), and influence business owners through poised presentations of concepts and recommendations.
  • Must display great ability to prioritize deliverables, focusing on critical path items while maintaining unwavering attention to detail.
  • Additional fluency in Cantonese.

Skills

Required:Relationship managementCrisis managementMandarin and English proficiency
Nice to have:Cantonese

Benefits

  • not specified
Last updated Aug 28, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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