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Site Reliability Engineer

Apple· Software and Services
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Hybrid (Shanghai)Full-timePosted 1mo ago

About the role

Site Reliability Engineer responsible for reliability, monitoring, and operational health of production data center services. Leads incident triage and root cause analysis, builds automation, designs monitoring and observability, and partners with engineering teams to ensure scalable, secure services. Includes on-call rotation and collaboration across cross-functional teams.

Responsibilities

  • Triage production incidents by severity and business impact, drive mitigation to resolution, and lead root cause analysis through to closure
  • Build and maintain infrastructure supporting data center services
  • Design and maintain monitoring, alerting, and observability coverage across supported services
  • Build automation to reduce manual toil and enable self-healing systems
  • Partner with development and QA teams to prioritize and resolve production defects, and take knowledge transfer on services entering production
  • Participate in capacity planning and architecture discussions to ensure services scale reliably under growth and unexpected demand
  • Apply security practices — access controls, patching, and threat identification — across supported services
  • Share in a 24x7 on-call rotation, responding to and resolving production incidents in a timely manner

Qualifications

  • Bachelor's degree in Computer Science, a related field, or equivalent practical experience.
  • 3+ years of experience in a Site Reliability Engineering, DevOps, or production operations role
  • Experience automating infrastructure tasks using one or more programming or scripting languages.
  • Unix or Linux administration and performance tuning skills, 0 ~ 3 years of leading services in a large-scale *nix environment.
  • Experience with hybrid infrastructure management across on-prem and cloud environments (e.g., AliCloud): compute, networking, storage, and data stores such as Oracle, Cassandra, MongoDB, and Postgres.
  • Experience applying security practices: access controls, patching, TLS/SSL, and identifying threats at the application and network level.
  • Experience troubleshooting distributed systems failures and driving incidents through to resolution.
  • Candidate should have working experience using Kubernetes concepts such as Networking, Storage, Secrets, Deployments, and containers.
  • Proficiency in English and Mandarin.
  • Experience with observability and alerting tools (e.g., metrics, tracing, and dashboarding platforms)
  • Experience applying SRE principles — error budgets, SLAs, SLOs, and SLIs — to measure and improve service reliability
  • Experience with container orchestration platforms, including deployments, networking, storage, and secrets management
  • Foundational knowledge of release engineering: CI/CD pipelines, version control, and deployment methodologies
  • Foundational knowledge of distributed systems concepts: scalability, fault tolerance, and trade-offs under load
  • Ability to communicate clearly across cross-functional and global teams, adjusting technical detail for different audiences
  • Ability to work independently and take initiative in ambiguous or fast-changing situations

Skills

Required:Incident triage and root cause analysisInfrastructure automationUnix/Linux administrationHybrid cloud/on-prem managementSecurity practicesDistributed systems troubleshootingKubernetes
Nice to have:Observability and alertingSRE principlesRelease engineering
Last updated Aug 28, 2026. Interested? Apply on the company site.

About Apple

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