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Operations Engineer

Apple· Software and Services
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Shanghaifull-timePosted 1mo ago

About the role

The Operations Engineer in Crypto Services team manages key technical infrastructure, monitors infrastructure and application services, and drives incident management to ensure availability and reliability in a cryptographic/PKI environment. The role emphasizes on-call incident leadership, change management, patching, upgrades, observability, and compliance tasks.

Responsibilities

  • Serve as a full time, primary on-call, responding and mobilizing efforts to address outages
  • Follow change management procedures and deploy code using configuration management (e.g. Puppet, Chef, Ansible, etc)
  • Perform routine and emergency patching and RHEL version upgrades across the fleet
  • Set priorities and work efficiently in a fast-paced environment
  • Measure and optimize system performance
  • Monitor telemetry and address alerts to ensure smooth operations
  • Design, build, and maintain dashboards and create alerting rules to improve visibility into system health
  • Process and manage log pipelines to support troubleshooting, auditing, and compliance needs
  • Strong communication skills and ability to work effectively across multiple business and technical teams
  • Demonstrate ability to deliver results on time with high quality
  • 5+ years of expertise with Linux (any distro, but especially RHEL), including experience with OS patching and upgrade cycles
  • Standard UNIX utilities and programs
  • Strong understanding of SRE principles and goals, coupled with prior on-call experience, including leading incident command and management efforts
  • Proficiency with configuration management tools (e.g., Puppet, Chef, Ansible) and scripting languages (e.g., Bash, Python)
  • Experience with monitoring tools (e.g., Icinga/Nagios) and log aggregation platforms (e.g., Splunk, OpenSearch) , and building dashboards/alerts
  • A proven track record of practical problem-solving, coupled with excellent communication and documentation skills, particularly in conveying complex technical information to diverse audiences.
  • Experience with distributed teams or managing operations across multiple time zones
  • Working knowledge of cloud platforms (AWS/GCP/AliCloud) and container technologies (Podman, Docker, Kubernetes)
  • A deep understanding of security and compliance best practices, especially within a cryptographic or PKI environment
  • Experience supporting Java applications and/or managing critical hardware like Hardware Security Modules (HSMs)
  • Flexibility to travel for work

Qualifications

  • 5+ years of experience with Linux (preferably RHEL)
  • Experience with OS patching and upgrade cycles
  • Experience with configuration management tools (Puppet, Chef, Ansible)
  • SRE principles and on-call incident leadership
  • Proficiency with scripting languages (Bash, Python)
  • Experience with monitoring (Icinga/Nagios) and log aggregation (Splunk, OpenSearch)
  • Strong communication and documentation skills
  • Experience with distributed teams/time zones
  • Cloud and container experience (AWS/GCP/AliCloud, Docker, Kubernetes)
  • Security/compliance in cryptographic/PKI environments
  • Experience with Java applications and/or HSMs
  • Willingness to travel

Skills

Required:Linux administrationConfiguration managementSRE and incident commandScriptingMonitoring and loggingSecurity/compliance
Nice to have:Cloud and containers

Benefits

  • Apple benefits and accommodations for accessibility and inclusion (as described)
Last updated Sep 4, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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