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AppleCare Technologies BPR Manager — Enterprise & Channel Sales Portfolio

Apple· Software and Services
Apply on company site
Hybrid (Austin, TX (hybrid)), Hybrid (Sunnyvale, CA (hybrid))full-timePosted 1mo ago

About the role

Lead and mentor a team of project managers driving initiatives to expand AppleCare across Enterprise, Education, Carrier, and Authorized Reseller channels; own portfolio governance, architecture integrity, and capital planning while partnering cross-functionally with Sales, IT, and Geo Expansion to optimize enterprise BPR across AppleCare and Apple’s global enterprise ecosystem.

Responsibilities

  • Lead, mentor, and develop a high-performing team of Technical Program and Project Managers, driving career development, performance evaluations, and technical capability growth with a deep commitment to inclusion and diversity.
  • Lead capital planning and portfolio roadmap definition, partnering with business and engineering leadership to evaluate business cases, establish ROI, and prioritize technology investments across Enterprise, Education, Carrier, and Reseller channels.
  • Manage project prioritization and resource allocation, balancing global/regional business commitments against engineering bandwidth and vendor capacity.
  • Drive large-scale enterprise system implementations and integrations, spanning ERP (e.g., SAP), CRM/CMS platforms, B2B sales engines, partner connectivity (APIs, EDI), and real-time reporting & analytics.
  • Identify, consult on, and execute business process re-engineering initiatives, eliminating operational bottlenecks and streamlining end-to-end B2B transaction, entitlement, and onboarding workflows.
  • Proactively identify and manage critical path dependencies and multi-system technical risks, establishing cutover strategies, change readiness frameworks, and post-implementation reviews.
  • Incorporate AI/ML, data intelligence, and automation technologies into operational workflows and modern SDLC practices to improve platform scalability and delivery efficiency.
  • Facilitate executive-level cross-functional alignment and technical escalation management, clearly communicating project health, negotiating trade-offs, and resolving conflicts across matrixed organizations.
  • Propose and execute strategic AppleCare BPR organizational initiatives, continuously elevating project management standards, tooling, and technical documentation practices.

Qualifications

  • 5+ years of direct people management experience, leading and developing teams of Technical Program Managers or Project Managers.
  • 8+ years of experience managing large-scale, complex, global cross-functional technology projects involving multi-tier enterprise systems.
  • Deep technical proficiency across the Software Development Life Cycle (SDLC), service-oriented architectures, API lifecycle management, and systems design principles.
  • Demonstrated experience delivering enterprise systems implementations and integrations, such as ERP (e.g., SAP), CRM/CMS platforms, B2B web applications, and reporting/data analytics platforms.
  • Strong portfolio, budget, and capital management skills, with proven success in resource allocation, deadline management, and scope control.
  • Exceptional executive communication, negotiation, and conflict-resolution skills, with a track record of facilitating cross-functional alignment between engineering and business leadership.
  • Hands-on, analytical problem solver who maintains a high-level strategic perspective while diving deep into technical details, integration contracts, and root-cause analyses.
  • Domain Expertise: Extensive experience delivering technology solutions for Enterprise Sales, B2B platforms, Carrier & Reseller Channel integrations, commercial warranty contracts, or large-scale device enrollment/service programs.
  • AI/ML & Automation: Experience incorporating AI/ML, data intelligence, or automation tooling as part of business processes or the core SDLC.
  • Certifications: PMP , PMI-ACP , CSM/CSPO, SAFe, or equivalent accreditations.
  • Education: Graduate degree (Master’s or MBA) in Computer Science, Information Systems, Software Engineering, Business, or related field.

Skills

Required:People managementProgram and project managementSDLC & systems designERP/CRM/B2B integrationsCapital budgeting & ROIExecutive communication
Nice to have:AI/ML & automation

Benefits

  • Equal opportunity employer
  • Inclusive culture and diversity commitments
  • Accessibility and reasonable accommodations information
  • Comprehensive benefits typical of Apple corporate roles
Last updated Sep 25, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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