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AppleCare Technologies BPR Manager — Enterprise & Channel Sales Portfolio

Apple· Software and Services
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Hybrid (Sunnyvale, CA)$183.7k - $319.8kFull-timePosted 1mo ago

About the role

AppleCare BPR Manager overseeing Enterprise & Channel Sales Portfolio. Leads and mentors a team of Technical Program/Project Managers, owns portfolio governance, architectural integrity, and capital planning to expand AppleCare across Enterprise, Education, Carrier, and Authorized Reseller channels. Partners with multiple Apple groups to drive cross-functional initiatives and implement large-scale enterprise systems, AI/automation, and end-to-end B2B workflows.

Responsibilities

  • Lead, mentor, and develop a high-performing team of Technical Program and Project Managers, driving career development, performance evaluations, and technical capability growth with a deep commitment to inclusion and diversity.
  • Lead capital planning and portfolio roadmap definition, partnering with business and engineering leadership to evaluate business cases, establish ROI, and prioritize technology investments across Enterprise, Education, Carrier, and Reseller channels.
  • Manage project prioritization and resource allocation, balancing global/regional business commitments against engineering bandwidth and vendor capacity.
  • Drive large-scale enterprise system implementations and integrations, spanning ERP (e.g., SAP), CRM/CMS platforms, B2B sales engines, partner connectivity (APIs, EDI), and real-time reporting & analytics.
  • Identify, consult on, and execute business process re-engineering initiatives, eliminating operational bottlenecks and streamlining end-to-end B2B transaction, entitlement, and onboarding workflows.
  • Proactively identify and manage critical path dependencies and multi-system technical risks, establishing cutover strategies, change readiness frameworks, and post-implementation reviews.
  • Incorporate AI/ML, data intelligence, and automation technologies into operational workflows and modern SDLC practices to improve platform scalability and delivery efficiency.
  • Facilitate executive-level cross-functional alignment and technical escalation management, clearly communicating project health, negotiating trade-offs, and resolving conflicts across matrixed organizations.
  • Propose and execute strategic AppleCare BPR organizational initiatives, continuously elevating project management standards, tooling, and technical documentation practices.

Qualifications

  • 5+ years of direct people management experience, leading and developing teams of Technical Program Managers or Project Managers.
  • 8+ years of experience managing large-scale, complex, global cross-functional technology projects involving multi-tier enterprise systems.
  • Deep technical proficiency across the Software Development Life Cycle (SDLC), service-oriented architectures, API lifecycle management, and systems design principles.
  • Demonstrated experience delivering enterprise systems implementations and integrations, such as ERP (e.g., SAP), CRM/CMS platforms, B2B web applications, and reporting/data analytics platforms.
  • Strong portfolio, budget, and capital management skills, with proven success in resource allocation, deadline management, and scope control.
  • Exceptional executive communication, negotiation, and conflict-resolution skills, with a track record of facilitating cross-functional alignment between engineering and business leadership.
  • Hands-on, analytical problem solver who maintains a high-level strategic perspective while diving deep into technical details, integration contracts, and root-cause analyses.

Skills

Required:Technical Program/Project ManagementPortfolio governanceSDLC & systems designERP/CRM/B2B integrations

Benefits

  • Comprehensive medical and dental coverage
  • retirement benefits
  • range of discounted products and free services
  • reimbursement for certain educational expenses
  • discretionary bonuses or commission payments (role eligibility)
  • relocation assistance (if applicable)
  • Apple Employee Stock Purchase Plan eligibility
  • discretionary employee stock program participation (RSU)
Last updated Sep 18, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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