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CN-Genius Admin

Apple· Apple Retail
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Xi’an, Shaanxi, ChinaFull-timePosted 1mo ago

About the role

Genius Admin coordinates customer repairs, manages repair workflow and Repair Room, and supports the Genius Bar team to deliver world-class service. Responsibilities include end-to-end operational coordination for repairs, inventory and order tracking with Operations, handling customer intake and pickup processes, providing peer feedback, and performing repair tasks as needed.

Responsibilities

  • Plan and coordinate all end-to-end operational activities supporting the completion of repairs, including managing and tracking inventory and orders in partnership with the Operations team.
  • Assist with customer service issues including the customer repair intake process, support in finding appropriate solutions, and managing the customer pickup process for all completed repairs.
  • Provide peer feedback based on observations on the floor and in the Repair Room.
  • Complete repair tasks as needed to support the Genius Bar team and customer demand.
  • Understand the processes involved in troubleshooting, diagnosing, and resolving technical problems for all of our products.
  • Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
  • Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
  • Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
  • Demonstrate Apple’s values of inclusion and diversity in daily activities.

Qualifications

  • Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
  • Have experience in retail or sales, or related work experience.
  • Be proficient in the local language, both written and spoken.
Last updated Aug 28, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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