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Program Manager Ownership Operations

Apple· Corporate Functions
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ShanghaiFull-timePosted 1mo ago

About the role

Program Manager within the Ownership Operations Team responsible for defining, creating, leading, and implementing effective in-country programs to solve complex problems related to product ownership within Apple Retail Stores, while collaborating with Global Retail Support to design and launch initiatives that support Apple Retail priorities.

Responsibilities

  • Create and implement strategic initiatives that align with Apple Retail priorities to deliver results through creating owners, maximising efficiencies, and improving processes.
  • Lead end-to-end program management for in country initiatives and systems implementations.
  • Ensure that global Retail solutions and processes, workflows meet local regulatory requirements
  • Interact and influence all levels within the organization with strong analytical, problem solving, and communication skills.
  • Develop and implement key strategies focusing on driving product ownership and class-leading customer experiences.
  • Influence Director and Senior Director decisions on prioritisation and programs through demonstrated results.
  • Identify roadblocks and potential impacts, anticipate and mitigate risks to ensure successful launches.
  • Develop and maintain key partnerships with senior field leadership via store visits, forums, calls, and feedback channels.

Qualifications

  • A minimum 7 years of project management experience or equivalent, preferably in a pan-Geo capacity
  • Fluent in Mandarin and English
  • Excellent written and verbal communication and presentation skills at all organizational levels (from specialists to senior leaders)
  • Outstanding influencer capable of leading global, cross-functional teams without direct authority and managing competing partner interests
  • Strong business acumen with ability to navigate complex technical or legal subject matter and shape execution plans
  • Experience or exposure to data privacy, compliance, or regulatory programs (a plus)
  • Ability to operate in a fast-paced, ambiguous environment with strong prioritization and transparency
  • Demonstrated ability to identify trends, develop strategies, and implement solutions via analytics and problem solving
  • Positive, adaptable partner who can meet challenging deadlines while maintaining composure
  • Actively integrates AI tools to optimize personal workflows and promote adoption across the organization

Skills

Required:Program managementStakeholder managementRegulatory compliance awarenessAnalytical thinkingCommunication & presentationCross-functional leadership without authorityMandarin & English fluency
Nice to have:Data privacy / compliance experience

Benefits

  • Inclusion and diversity commitment
  • Accessibility and reasonable accommodation support
  • Company culture focused on employee and customer experience
Last updated Aug 28, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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