← All roles

Engagement Manager

Scale AI· GPS Sales
Apply on company site
RiyadhFull-timePosted 1mo ago

About the role

Role focused on establishing deep customer relationships, identifying opportunities for custom AI applications in government, overseeing execution to meet timelines, interfacing with premier research institutions, and partnering with organizations on AI training and education.

Responsibilities

  • Drive the process of identifying high-value use cases for custom LLMs that Scale can build within government entities
  • Partner with clients to understand their most pressing problems and brainstorm how Scale can best help
  • Manage the long-term health of clients by identifying and preempting areas of risk or concern
  • Be the main point-of-contact for clients if they have any questions, issues, or concerns and triage accordingly
  • Collaborate with the operational and engineering execution teams to track delivery and timelines
  • Review, track and improve operational performances and be obsessed with continuous improvement
  • Brainstorm with premier research institutions building Arabic LLMs how Scale can best support and/or ideas they should consider testing

Qualifications

  • 5-7+ years of total work experience, with experience in consulting or as a technical program management role in industry
  • Written and spoken fluency in English and Arabic
  • Experience at a consulting firm or a leading tech company
  • A proven track record in B2B/B2G client facing roles and expanding client relationships
  • Ability to understand APIs and the ML training lifecycle and build great relationships with technical customers
  • Great cross-functional experience and collaborative ability
  • Excellent verbal and written communications
  • A track record of structured, analytics-driven problem solving
  • A history of diligence and organization across multiple work streams
  • An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
  • Analytical, planning, and process improvement capability

Skills

Required:Stakeholder relationship managementClient engagement and lifecycle managementOpportunity discovery for AI/ML solutionsTechnical understanding of APIs and ML training lifecycle
Last updated Sep 2, 2026. Interested? Apply on the company site.
Scale AI logo

About Scale AI

Data-centric infrastructure to accelerate the development of AI

Scale accelerates the development of AI within organizations of any size to deliver critical business insights and operational efficiency. Its data-centric infrastructure platform leverages RLHF (Reinforced Learning with Human Feedback) to help organizations build the strongest AI models that supercharge their business, with customers across industries including Meta, Microsoft, U.S. Army, DoD’s Defense Innovation Unit, Open AI, General Motors, Toyota Research Institute, Brex, Instacart and Flexport.

artificial-intelligenceliquid-ai-recruiting-targetmachine-learning
Company profileWebsite

More open roles at Scale AI