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IT Operations Lead

Parallel Bio· Operations
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Hybrid (New York)$147k - $154kFull-timePosted 1mo ago

About the role

Lead IT operations for Parallel Bio, owning corporate IT across US and Europe, including identity, devices, SaaS platforms, network infrastructure, and end-user support. Collaborates with lab OT counterpart and security vendors to ensure SOC 2 and HIPAA readiness while scaling IT as the company grows.

Responsibilities

  • Provide reliable IT support for employees across all sites, resolving help desk requests and coordinating with OT counterpart for hands-on-site issues.
  • Support MDM fleet comprising macOS, iOS, and Windows devices.
  • Execute onboarding and offboarding workflows, including provisioning accounts, configuring devices, and revoking access in coordination with HR and People Operations.
  • Manage procurement and asset management, including hardware purchasing, lifecycle tracking, and inventory accuracy from purchase to decommission.
  • Troubleshoot corporate infrastructure issues including network problems and A/V systems.
  • Own Google Workspace administration, including users, groups, SSO and SAML integrations, and RBAC; define sustainable IDP/IAM architecture and migration path.
  • Own SaaS stack, including tool selection, SSO coverage, and license lifecycle from procurement through renewal and decommissioning.
  • Maintain and improve integrations across core systems (Google Workspace, Jamf, Rippling, Ashby, collaboration tools).
  • Create IT documentation usable by technical and non-technical audiences and consumable by OT counterpart.
  • Serve as internal owner for corporate network infrastructure across all sites; work with external vendors on design, implementation, and support.
  • Define network segmentation between corporate, lab, and guest environments; establish boundaries with lab network in partnership with OT.
  • Partner with security vendors on endpoint protection, identity management, and compliance controls; manage engagements and vendor relationships.
  • Own security hygiene including access reviews, identity security tasks, and audit evidence for SOC 2 and HIPAA.
  • Extend identity, endpoint, and access standards to lab-adjacent systems in coordination with OT.
  • Evolve security operations approach as the company scales, aligning with leadership on model and resourcing.
  • Manage relationships with IT and security vendors; provide proactive stakeholder communication and update IT initiatives regularly.
  • Contribute to IT initiatives and projects, managing priorities and ensuring timely execution.

Qualifications

  • 5+ years of experience in IT operations including hands-on support, systems administration, and vendor management.
  • Experience supporting distributed or multi-site teams.
  • Administered SSO and SAML in Google Workspace; ability to articulate sustainable IDP/IAM architecture and migration path.
  • Hands-on MDM experience with macOS; Jamf strongly preferred; familiarity with iOS and Windows device management.
  • Strong understanding of network fundamentals (VLANs, WiFi segmentation, firewall basics, troubleshooting).
  • Experience managing external vendors and contractors with accountability for deliverables.
  • Excellent written and verbal communication; comfortable supporting executives and bench scientists.
  • Ability to work in a hybrid capacity in New York with coordination across California and European hours.

Skills

Required:IT operations leadershipGoogle Workspace administrationMDM management (macOS/iOS/Windows)Network fundamentals

Benefits

  • Not specified in the description
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Parallel Bio

Using the immune system to cure disease

Parallel Bio created a human 'immune system in a dish' to discover drugs and immunotherapies more likely to work in patients. Our platform has all of the same elements as a human immune system, meaning you can test drugs and vaccines as if you were testing them in actual patients from the start. The biggest reason why 95% of new drugs fail is that they were tested in mice - but with our human platform, pharma companies will know which drugs will successfully treat patients, speeding up the process and reducing the cost. To date our platform has successfully been used to test 12 drugs, and vaccines against 8 different diseases. The company is founded by Robert DiFazio, a former Stanford R&D director with a PhD in immunology, and Juliana Hilliard, a former System1 Biosciences R&D lead with an MSc in bioengineering, both of whom have led drug discovery programs for years.

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