Head of Research
About the role
Head of Research at Ambral Labs, leading the research agenda for building a replayable environment engine over real enterprise history and scaling research to production systems.
Responsibilities
- Identifying the highest-leverage technical questions and designing experiments to answer them
- Owning the research agenda required to make the replayable environment engine possible
- Building and improving production systems that implement research insights
- Designing and implementing environment factory, graders, and evaluation sets
- Scaling from isolated environments to thousands of concurrent training and evaluation runs
- Collaborating with the CTO and deploying research into real enterprise workflows
- Establishing the research culture and recruiting/developing a high-impact research team
Qualifications
- PhD in machine learning, computer science, mathematics, or equivalent significant research experience
- Deep experience in reinforcement learning, LLM post-training, evals, agent environments, or related areas
- Track record of taking ambitious, open-ended research problems from hypothesis to production
- Ability to translate fuzzy business objectives into reliable tasks and signals
- Experience moving between research questions and production implementation
- Desire to do high-impact, long-term work and build enduring systems
- Experience at a leading foundation model lab, top AI research organization, or high-performing AI startup (preferred)
Skills
Benefits
- Significant equity and ownership
- Equinox membership
- Free meals, coffee, and snacks
- Health insurance
- Unlimited PTO
About Ambral
AI-powered Account Managers
Ambral is an AI Account Management team. Ambral synthesizes signals from all customer activity and interactions into AI-powered models of every account. It pinpoints who needs attention and why, and autonomously drives or recommends expansions, prevents churn, and ensures no customer slips through the cracks. It's like mission control for your customers. Team: Sam (CEO): 2x founder. Led AI at Everlywell and early PM at Wonder (now valued at $7bn). Lived the pain of losing customer intimacy at scale and is obsessed with solving it. Cornell CS alum. Jack (CTO): Ex-SpaceX Flight Software Special Projects, where he developed telemetry routing and analysis systems for the most complex machines ever created. He’s now doing the same for the complexities of customer relationships. Cornell CS alum. Why: As B2B companies scale, the founder-level customer intimacy that drives early growth becomes impossible to maintain. Customer context that once fit in a founder's head scatters across systems, logs, and communication channels, drowning teams in noise no human can make sense of. Account managers juggling multiple customers become reactive firefighters, bleeding revenue through missed upsells and preventable churn. We've lived this pain and are building Ambral to help teams scale their most valuable asset: customer obsession.
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