Account Manager
About the role
Account Manager role for Alex, the AI recruiter, focusing on retaining and expanding revenue with enterprise customers in San Francisco. You will own renewals, upsell opportunities, and multi-stakeholder relationships, working closely with engineering and Forward-Deployed Engineers.
Responsibilities
- Own NRR for your book — renewals end to end, plus the upsells and expansions that grow an account past its initial booking.
- Multi-thread the relationship — exec sponsors, champions, and the recruiters using Alex daily, so a single departure doesn't take the account with it.
- Drive adoption — onboard users, run trainings, and watch usage closely enough to spot which teams need a nudge before it surfaces in a renewal.
- Build the business case, inside and out — arm your champion to sell Alex to their own leadership, then turn those wins into case studies that help close the next deal.
- Lead QBRs with business stakeholders, using usage data and our roadmap to open expansion paths. Set success criteria at kickoff so renewals confirm next steps rather than force them.
- Work the pair with engineering — route technical asks to your FDE rather than absorbing them, and pass expansion signals back the other way.
Qualifications
- 5+ years in Account Management, Customer Success with a revenue number, or an AE carrying a renewal and expansion book, at a SaaS company.
- You've owned renewals end to end — timeline, pricing, negotiation, close — and you're comfortable asking for money.
- You've gotten a customer's team to change how they work, not just gotten a contract signed.
- Credible with executives and with recruiters on the same day.
- Technically fluent, not technically hands-on: you can hold a real conversation about an ATS integration and know when to bring in your FDE.
- A data-driven storyteller: you act on usage metrics before a renewal is at risk, and turn a customer win into collateral that helps win the next one.
- A commercially confident builder: you'd rather have the pricing conversation early than let it sit, and you’re excited to build playbooks for this function as you go.
- Bonus: experience at a high-growth startup.
Skills
Benefits
- Competitive compensation, equity, and growth potential.
- Medical, dental, and vision insurance, unlimited PTO, company-paid team lunches, a beautiful office in SF, and great company events.
About Alex
Your AI recruiter for interviewing and identifying the best talent
Alex is an AI recruiter for the future of hiring. Companies use us to get the best hiring signal on their applicant pool and hire in a fraction of the time. Our AI recruiter has a live conversation over a video call with each of your candidates based on the interview questions you choose or that are recommended based on the job description. During the interview, our AI asks personalized follow-up questions in real-time based on the candidate's responses. Our AI recruiter can be customized to your roles in minutes and has already conducted thousands of interviews across engineering, IT, retail, hospitality, and more.
More open roles at Alex
- Forward-Deployed Engineer1mo agoHybrid (San Francisco) · Engineering