Returns Center Operations Manager
Austin, TX$162.6kFull-timePosted 1mo ago
About the role
Join the global quality returns team as a Repair Operations Manager to design and implement new repair processes, oversee 3rd-party returns centers, and partner with internal stakeholders to meet AMD quality and output requirements.
Responsibilities
- Oversee activities being performed for AMD at contract manufacturing (CM) service provider to ensure output and quality meet AMD’s requirements.
- Design and implement repair processes and procedures that adhere to internal policies and meet stakeholder requirements
- Provide oversight and governance of returns center processes and reporting
- Manage returns processes across a cross-functional / matrix organization
- Provide clear and timely communications to multiple stakeholders
- Possesses a thorough knowledge of the principles of project management and apply them effectively on small to large-size projects
- Use a data centric approach to prioritize focus areas and drive continuous improvement
- Coordinate with Program Managers on priorities and deadlines
- Initiate changes to existing processes and methods to improve project and team efficiency
- Proactively involve team members in planning, decision-making and execution efforts
- Ensure that CM suppliers have developed and executed manufacturing control plans to ensure compliance with product specifications.
- Implement quality metrics to drive end-to-end continuous improvement.
- Identify systematic improvement opportunities and work with suppliers to establish yearly long-term improvement projects to reduce quality defects.
- Drive SPC compliance and improvement to reduce out of control conditions.
- Conduct yearly audits and line walks when required.
Qualifications
- BS/BA or equivalent
- PMP / CPIM / CSCP or related certifications preferred
Skills
Required:Repair process designReturns center governanceProject managementData-driven decision making
Benefits
- AMD benefits at a glance
Last updated Oct 22, 2026. Interested? Apply on the company site.
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