← All roles

Manager - Customer Feedback EPMs

Apple· Software and Services
Apply on company site
Hybrid (San Diego, CA)$174.2k - $303.8kFull-timePosted 1mo ago

About the role

Manager of a team of Customer Feedback Engineering Program Managers (EPMs) who interact with external customers and internal Apple teams to collect, process, and act on customer feedback, drive high-impact issue resolution, and improve software releases. Leads a fast-paced, cross-functional team, encouraging innovative problem solving and use of new technologies including generative AI to optimize workflows.

Responsibilities

  • Partner with technology teams to investigate and fix top customer-related issues
  • Drive the quality of technology areas and software releases based on customer feedback
  • Review bugs and work with engineering teams to isolate and prioritize responses
  • Innovate cross-functional collaboration across Apple to obtain actionable public feedback and champion fixes
  • Monitor pre-release and post-release public feedback to identify and escalate new field issues
  • Investigate issues reported by outside users via test reproduction, debugging, and diagnostics analysis
  • Report on progress of seeding programs, assessment of incoming feedback, and other project status
  • Innovate and transform team workflows, exploring generative AI and new technologies to optimize tools and scale impact

Qualifications

  • BS in Computer Science or equivalent professional experience
  • 5-7 years of software engineering or related experience
  • Excellent interpersonal, verbal and written communication skills
  • Ability to debug difficult problems and perform root cause analysis
  • Self-motivated and proactive with creative and critical thinking capabilities; adept at deconstructing problems, resolving conflicts, and leading teams toward innovative solutions
  • Thorough knowledge of iOS or macOS
  • Experience with generative AI and LLM-driven workflows
  • Experience as a manager or team lead
  • Comfortable in a fast-paced and informal environment, with ability to adapt to changing priorities
  • Programming and scripting skills are a plus
  • Passion for user-focused design, technology, and high-quality software

Skills

Required:Customer interaction and stakeholder managementProblem solving and root cause analysisTechnical familiarity with Apple platforms (iOS/macOS)Generative AI / LLM workflowsLeadership / people management

Benefits

  • Comprehensive medical and dental coverage
  • Retirement benefits
  • Discounted products and free services
  • Educational reimbursement for career advancement (tuition)
  • Discretionary bonuses or commission potential and relocation eligibility
  • Employee stock purchase plan eligibility
Last updated Sep 4, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
Company profileWebsite

More open roles at Apple