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Quality Engineering Manager - AppleCare Technologies

Apple· Operations and Supply Chain
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Hybrid (Singapore)Full-timePosted 1mo ago

About the role

Leader of APAC Quality Engineering, building and guiding a team of Quality Engineers to ensure thorough testing of cross-functional systems, aligning regional practices with global standards, and translating quality signals into actionable insights for senior stakeholders.

Responsibilities

  • Lead, mentor, and develop a high-performing team of Quality Engineers.
  • Own quality strategy — set direction on test strategy, coverage, and release readiness, adapting as priorities and technology shift.
  • Champion automation adoption across your teams, partnering with peers to keep practices consistent and scaled.
  • Surface risks, tradeoffs, and status to leadership early, with clarity and urgency.
  • Translate quality data into action — build stakeholder trust through insights that shape decisions on readiness and investment.
  • Advocate for your team — hold the line on scope, timelines, and resourcing while finding workable compromises.
  • Navigate ambiguity — make sound calls with incomplete information as requirements and priorities shift.
  • Partner cross-functionally with IS&T, Engineering, and Project/Product Management to embed quality early and align on standards.
  • Plan resources and team structure — balance headcount, skill mix, and workload; close skill gaps, including automation depth.
  • Manage prioritization and vendor capacity — balance global/regional commitments against bandwidth, including vendor tester retention decisions.

Qualifications

  • 5+ years of experience in Quality Engineering/Quality Assurance, including 2+ years of experience in people management or leading multiple teams
  • 5+ years of experience working with geographically distributed teams across different time zones.
  • Working knowledge of test automation frameworks and experience introducing test efficiency practices (e.g., risk-based prioritization, shift-left testing) that reduced cycle time or effort.
  • Experience managing and evaluating vendor/contractor testing resources, including performance and retention decisions.
  • Demonstrated success managing multiple priorities, delegating, and establishing operational plans and processes to deliver results in a fast-paced environment.
  • Experience partnering with global teams and development managers to organize testing responsibilities and drive strategic initiatives.
  • Demonstrated strategic thought leadership, innovation, and effectiveness in influencing others to drive meaningful change with high integrity.
  • Experience helping a QE team grow or adapt through organizational change.
  • Best-in-class written and verbal communication and presentation skills, adaptable to all levels of an organization.

Skills

Required:Bachelor’s degree or equivalent experience
Nice to have:Quality Assurance certificationProgramming/Scripting
Last updated Sep 4, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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