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Solutions Architect, Customer Systems

Apple· Corporate Functions
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Hybrid (Austin, TX)Posted 1mo ago

About the role

Solutions Architect responsible for end-to-end system design across AppleCare Sales, Service & Support platforms, partnering with cross-functional teams to transform business problems into scalable technical architectures with a focus on privacy, availability, and performance.

Responsibilities

  • Own end-to-end system design for new business initiatives, starting with high-level systems impact analysis across the existing platform ecosystem
  • Build deep domain expertise across AppleCare and Retail business processes and systems, and bring that context to bear on every design decision and recommendation you make
  • Define system interfaces, integration patterns, and data flows across a broad ecosystem of upstream and downstream services
  • Author design specifications and technical user stories that engineering teams can build against with confidence
  • Champion your design ideas and recommendations with peers, management, and engineering teams — building consensus on the approach and standing behind your architectural trade-offs
  • Lead design reviews centered on fault tolerance, graceful degradation, and observability at scale
  • Define and recommend SLAs, SLOs, and SLIs in partnership with engineering management and Operations, holding the platform to a measurable standard
  • Stay accountable for the solution through integration testing and production delivery, including hand-off and enablement for Operations and Production Support
  • Serve as the go-to technical authority for the domain, guiding partner teams as they design against and integrate with our platforms
  • Present regularly to leadership on technical strategies, platform modernization options, scalability and capacity planning, resiliency and technical risk assessments, cross-system dependency roadmaps, and strategies to retire technical debt

Qualifications

  • 10+ years in software engineering with a focus on system design, technical architecture, or solution architecture, with demonstrable experience on large-scale, customer-facing production systems
  • Experience designing and documenting engineering specifications for inter- and intra-system interactions, including API contracts, data flows, and interface definitions
  • Experience architecting distributed systems for high availability, fault tolerance, and horizontal scalability under variable traffic loads
  • Proven ability to translate business requirements into system designs and technical solutions across large-scale enterprise environments
  • Familiarity with modern backend stacks and data store technologies (e.g., Java/Python, SOA, J2EE, object-oriented programming, Oracle/NoSQL/MongoDB)
  • Knowledge of software development methodologies, including Agile and traditional waterfall
  • BS/MS in Computer Science or other technical field, or equivalent experience
  • 12+ years in software engineering with a focus on system design, technical architecture, or solution architecture, working with large-scale enterprise solutions
  • 4+ years in a hands-on development or technical architect role
  • Experience developing domain expertise in a complex business area and applying it to architectural decisions
  • Experience leveraging performance monitoring and observability data to identify design and optimization opportunities
  • Experience working with vendors and contractors
  • Excellent problem-solving and analytical skills
  • Strong written and verbal communication skills, as well as strong organizational skills
  • Excellent leadership and influencing skills, with proficiency at managing multiple global efforts simultaneously
  • Experience working in a cross-functional, time-zone-distributed team environment
  • Self-motivated and proactive, with demonstrated creative and critical thinking capabilities

Skills

Required:System designAPI design and integrationDistributed systemsStakeholder managementLeadership and influence
Last updated Sep 4, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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