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APAC Executive Relations Manager

Apple· Support and Service
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Hybrid (Shanghai)Full-timePosted 1mo ago

About the role

Leader of regional Executive Relations Specialists, driving escalation management, cross-functional collaboration, and customer experience improvements for Apple Store Online and Apple Retail Stores in the APAC region. Reports to the Regional Retail Executive Relations Manager and focuses on growth, development, process, people, and technology improvements while fostering an inclusive team culture.

Responsibilities

  • Manage the leaders of teams of Executive Relations Specialists, caring for their growth and development
  • Facilitate escalation related cross-functional discussions aimed at improving customer experiences
  • Drive quality and consistency of experience, identifying potential improvements
  • Actively encourage a collaborative and inclusive team culture

Qualifications

  • 7+ years of customer service experience, including 3+ years of people leadership
  • Experience managing a diverse group of people and responsibilities and developing people to achieve great things
  • Experience in leading people, projects or initiatives with a worldwide scope
  • Outstanding written and verbal presentation skills in English and Mandarin

Skills

Required:People leadershipEscalation managementCross-functional collaborationCommunication in English and Mandarin

Benefits

  • Not specified in the description
Last updated Sep 4, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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