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Systems Strategist, AppleCare Technologies

Apple· Software and Services
Apply on company site
Hybrid (Sunnyvale, California), Hybrid (Austin, Texas)$207.4k - $311.7kfull-timePosted 1mo ago

About the role

Systems Strategist in the AppleCare Technologies (ACT) Systems Strategy and Solutions Architecture team, shaping enterprise-wide technology and systems decisions to advance AppleCare’s objectives and business capabilities. Partners with IS&T, AppleCare business teams, and ACT to solve enterprise challenges, guide AppleCare-wide systems roadmap, and design overall enterprise, capability, and solution landscapes.

Responsibilities

  • Evolve technology and systems strategy services across AppleCare Technologies to support business planning and strategic development.
  • Partner with ACT Business Engagement and Solutions Architecture practices to improve architecture governance, processes, and service delivery across Product and Program Management teams.
  • Define, evolve, and maintain the AppleCare Enterprise Architecture framework.
  • Partner with AppleCare business teams to identify and champion emerging and existing technologies that uplift capabilities, streamline end-to-end processes, and enhance customer journeys.
  • Maintain comprehensive current- and target-state architecture artifacts within the AppleCare Architecture Repository.
  • Maximize the value of existing platforms by ensuring solution designs and business requirements align with platform capabilities and strategic priorities.
  • Guide strategic blueprints using data and analytics, customer journey mapping, and the AppleCare Business Capability Model (BCM).
  • Maintain the AppleCare BCM and develop strategic overlays to inform executive decision-making on technology prioritization and value realization.

Qualifications

  • 10+ years of experience in enterprise IT.
  • Demonstrated track record in technical solutions and architecture, including at least 3 years in systems specification, design, and operations.
  • Practical understanding of modern solution delivery models (Agile, DevOps, Product-led).
  • Solid foundation in Business Capability Modeling (BCM) and enterprise architecture frameworks (e.g., capability building block mapping).
  • Hands-on experience or working familiarity with Agentic Workflows, AI, and Machine Learning technologies.
  • Proven leadership, stakeholder management, and influencing skills across cross-functional teams.
  • Excellent verbal, written, and interpersonal communication skills.
  • Bachelors degree in Information Technology, Computer Science, or equivalent practical experience.

Skills

Required:Enterprise IT strategyArchitecture governanceEnterprise Architecture frameworksBCM (Business Capability Modeling)AI/ML familiarity

Benefits

  • Discretionary employee stock programs (e.g., RSUs)
  • Employee Stock Purchase Plan (ESPP)
  • Comprehensive medical and dental coverage
  • Retirement benefits
  • Discounted products and free services
  • Educational expense reimbursement (tuition)
  • Potential discretionary bonuses or commission payments
  • Relocation assistance
Last updated Sep 4, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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