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Solutions Architect, Customer Systems

Apple· Information Systems and Technology (IS&T) - Customer Systems
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Sunnyvale, CA$150.4k - $277.6kFull-timePosted 1mo ago

About the role

Solutions Architect responsible for end-to-end system design across AppleCare Sales, Service & Support platforms, translating business problems into technical architecture, and ensuring privacy, availability, and performance at scale. Partners with cross-functional teams to deliver production-ready, domain-specific solutions within Apple’s customer-facing and partner-facing ecosystem.

Responsibilities

  • Own end-to-end system design for new business initiatives, starting with high-level systems impact analysis across the existing platform ecosystem
  • Build deep domain expertise across AppleCare and Retail business processes and systems, and bring that context to every design decision
  • Define system interfaces, integration patterns, and data flows across upstream and downstream services
  • Authorize design specifications and technical user stories for engineering teams
  • Champion design ideas with peers, management, and engineering teams and make architectural trade-offs
  • Lead design reviews focused on fault tolerance, graceful degradation, and observability at scale
  • Define and recommend SLAs, SLOs, and SLIs in partnership with engineering management and Operations
  • Ensure solution accountability through integration testing and production delivery, including hand-off to Operations and Production Support
  • Serve as go-to technical authority for the domain to guide partner teams
  • Present to leadership on technical strategies, platform modernization, scalability, resiliency, and debt reduction

Qualifications

  • 10+ years in software engineering with focus on system design, architecture, or solution architecture on large-scale, customer-facing production systems
  • Experience designing and documenting engineering specifications for inter- and intra-system interactions (APIs, data flows, interface definitions)
  • Experience architecting distributed systems for high availability, fault tolerance, and horizontal scalability under variable traffic
  • Ability to translate business requirements into system designs and technical solutions for large-scale enterprise environments
  • Familiarity with modern backend stacks and data store technologies (e.g., Java/Python, SOA, J2EE, Oracle/NoSQL/MongoDB)
  • Knowledge of software development methodologies (Agile and waterfall)
  • BS/MS in Computer Science or equivalent experience
  • 12+ years in software engineering with focus on system design/architecture in large-scale enterprise solutions
  • 4+ years in hands-on development or technical architect role
  • Experience developing domain expertise in complex business areas and applying it to architectural decisions
  • Experience leveraging performance monitoring and observability data for design optimization
  • Experience working with vendors and contractors
  • Excellent problem-solving, analytical, written and verbal communication, organizational, leadership and influencing skills
  • Experience in cross-functional, time-zone-distributed team environments
  • Self-motivated, proactive, creative and critical thinking capabilities

Skills

Required:System designTechnical specification writingDistributed systemsDomain expertise in AppleCare/Retail
Nice to have:Observability and performance monitoring

Benefits

  • Comprehensive medical and dental coverage
  • retirement benefits
  • discounted products and free services
  • educational expense reimbursement (tuition)
  • discretionary bonuses or commissions potential
  • relocation assistance (if applicable)
  • Apple shareholder opportunities via stock programs (RSU eligibility)
Last updated Sep 4, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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