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Systems Strategist, AppleCare Technologies

Apple· AppleCare Technologies
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Hybrid (Austin, TX and Sunnyvale, CA)Not specifiedPosted 1mo ago

About the role

Systems Strategist in the AppleCare Technologies (ACT) Systems Strategy and Solutions Architecture team shaping enterprise-wide technology and systems decisions to advance AppleCare’s strategic objectives and business capabilities.

Responsibilities

  • Evolve technology and systems strategy services across AppleCare Technologies to support business planning and strategic development.
  • Partner with ACT Business Engagement and Solutions Architecture practices to continuously improve architecture governance, processes, and service delivery across Product and Program Management teams.
  • Define, evolve, and maintain the AppleCare Enterprise Architecture framework.
  • Partner deeply with AppleCare business teams to identify and champion emerging and existing technologies that uplift capabilities, streamline end-to-end processes, and enhance customer journeys.
  • Maintain comprehensive current- and target-state architecture artifacts within the AppleCare Architecture Repository.
  • Maximize the value of existing platforms by ensuring solution designs and business requirements align closely with platform capabilities and strategic priorities.
  • Guide strategic blueprints using data and analytics, customer journey mapping, and the AppleCare Business Capability Model (BCM).
  • Maintain the AppleCare BCM and develop strategic overlays to inform executive decision-making on technology prioritization and value realization.

Qualifications

  • 10+ years of experience in enterprise IT.
  • Demonstrated track record in technical solutions and architecture, including at least 3 years in systems specification, design, and operations.
  • Practical understanding of modern solution delivery models (Agile, DevOps, Product-led).
  • Solid foundation in Business Capability Modeling (BCM) and enterprise architecture frameworks (e.g., capability building block mapping).
  • Hands-on experience or working familiarity with Agentic Workflows, AI, and Machine Learning technologies.
  • Proven leadership, stakeholder management, and influencing skills across cross-functional teams.
  • Excellent verbal, written, and interpersonal communication skills.
  • Bachelors degree in Information Technology, Computer Science, or equivalent practical experience.

Skills

Required:Enterprise IT architectureSolution delivery modelsBusiness Capability Modeling (BCM)
Last updated Sep 4, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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