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CN manager, Conversational Systems

Apple· Sales and Business Development
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Shanghaifull-timePosted 1mo ago

About the role

Lead and develop a China-based team of product managers and conversational designers to define and execute the China-specific conversational experience strategy for Apple Store Online and related platforms, ensuring localization, brand consistency, and alignment with global standards.

Responsibilities

  • Team leadership & development: establish and enhance process, standards and drive people development.
  • Strategic planning: define and execute the conversational AI roadmap for China market-specific product and experience; align with APAC leadership on priorities and resource allocation.
  • Cross-platform experience design: oversee design and optimization of AI chat experiences across intelligent webform, centralized specialist tool, Tmall/Douyin, ASO, WeChat and WeCom channels ensuring consistency and localization.
  • Stakeholder collaboration: build trust and effective teamwork with stakeholders; integrate conversational experiences into broader customer journey and plug it in broader ASO business needs.
  • Performance and insights: establish KPIs and measurement frameworks for conversational AI effectiveness; use data and customer feedback to continuously improve experience quality.
  • Operational excellence: ensure timely delivery and communication, maintain documentation standards, and drive operational efficiency across the team.

Qualifications

  • 3 years+ of experience in people management leading design, or product teams.
  • 7 years+ of experience in conversational design, UX design or product management with a focus on AI/chatbot experiences.
  • Deep understanding of China’s digital ecosystem including Tmall, Douyin, WeChat and enterprise communication platforms.
  • Proven track record of delivering conversational AI products in e-commerce or customer service space.
  • Strong stakeholder management skills with experience working across regional and global matrixes organizations.
  • Fluency in Mandarin and professional proficiency in English.

Skills

Required:People managementConversational design / UX design / product managementChina digital ecosystem knowledgeStakeholder managementMandarin fluency
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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