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Director, Product Learning & Development

Apptronik· Global Service & Support
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Hybrid (Austin, TX)Full TimePosted 1mo ago

About the role

Executive leader responsible for building Apptronik’s global learning and knowledge strategy, creating an end-to-end education ecosystem to transform complex robotics technology into accessible, scalable expertise for the global workforce, partners, and customers.

Responsibilities

  • Define and own the multi-year strategic roadmap for internal technical readiness, field deployment, and external customer/partner enablement; scale educational framework with global expansion and rapid product release cycles.
  • Manage the functional budget and establish metrics (Support Deflection, Time-to-Value, Certification rates, Launch Readiness) reported to executive leadership.
  • Partner with GTM, Product, and Commercial teams to architect, price, and commercialize tiered training packages and professional certification tracks.
  • Architect and oversee multi-tenant Learning Tech Stack (LMS/LXP/Sandbox); integrate learning with CRM, CS, and Support tools for a 360-degree view of user proficiency and product adoption.
  • Oversee creation of technical learning programs including robot supervision, teleoperation, safety; drive Deployment Readiness frameworks aligned to NPI.
  • Drive AI-powered learning tools, digital twins, and virtual Sandbox environments; deliver performance support in the flow of work.
  • Architect a Gold Standard Global Certification program and persona-based competency models for internal Field Engineers, partners, and customer operators.
  • Ensure synchronization of manuals, release notes, and instructional content as a single source of truth via Documentation partnerships.
  • Scale the org by recruiting, mentoring, and leading a management layer; grow trainers, instructional designers, and e-learning developers.
  • Bridge GSS with Product, Engineering, and Commercial Transformation to embed the Learning Loop in the product lifecycle.
  • Synthesize learner analytics and field feedback to advocate for product learnability and reduce operational friction through better out-of-box design.
  • Lead change management to transform training into a proactive business driver for human-robot literacy.

Qualifications

  • ~10 years of progressive leadership experience in Technical Training, Product L&D, Customer Education, or Technical Enablement in high-growth robotics, hardware-plus-software, or industrial tech environments.
  • 5+ years of director-level management experience with a track record of managing managers and leading multi-disciplinary technical teams.
  • 0-to-1 track record of building a global product education or enablement function from the ground up in a rapidly scaling organization.
  • Deep understanding of complex B2B SaaS/Hardware business models with ability to link learning metrics to P&L performance (ROI, NRR, support deflection).
  • Executive presence with exceptional communication and influencing skills to drive alignment across C-Suite and SVP levels.

Skills

Required:Learning ecosystem architectureChange management in robotics contextCommercialization mindset for educationCross-functional leadership
Last updated Sep 6, 2026. Interested? Apply on the company site.

About Apptronik

One Platform for the Future of Work

Apptronik designs humanoid robotics platforms with mobility, manipulation, and human-centered interaction to support people in the workplace.

3PLApolloApollo for ManufacturingApollo for RetailApollo for WarehouseBuilt for the Real WorldForm That Fits the WorkGoods-to-Person
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