Senior Operations Manager
Carneys Point, New Jersey, United States$144k - $177kFull-timePosted 1mo ago
About the role
Senior Operations Manager to lead strategic operations within the Quince Returns Center, overseeing a team of Area Managers and Operations Managers and their direct reports. Responsible for driving reverse logistics processes, safety, accuracy, and efficiency, while scaling best practices and data-driven improvements across multiple return functions to impact customer experience and operational performance.
Responsibilities
- Lead, mentor, and coach leaders to develop a team of Area Managers and Operations Managers and their teams to ensure strong leadership, high employee engagement, and consistent execution of warehouse returns processes.
- Oversee and drive strategic and daily operations within the Returns Warehouse, ensuring targets are met for processing speed, inventory accuracy, and customer resolution time.
- Maintain and promote a culture of safety, ensuring OSHA compliance and adherence to internal safety protocols across all work areas.
- Monitor performance metrics and conduct regular operational reviews to ensure productivity and quality goals are met, identifying and resolving gaps proactively.
- Collaborate with executive leadership and cross-functional teams with HR, Finance, Safety, Facilities, and Inventory Control teams to plan labor, implement policy changes, and optimize performance.
- Drive and execute continuous improvement initiatives using Lean, Six Sigma, Kaizen, and advanced analytics methodologies to improve turnaround times, reduce cost per unit, and eliminate waste.
- Partner with the general manager and Executive Leadership and other senior leaders to align team execution with broader organizational goals and future growth initiatives.
- Foster a positive and productive work environment through coaching, recognition, and regular performance feedback.
- Perform additional duties as needed to ensure the successful operation and scaling of our returns fulfillment center.
Qualifications
- Bachelor’s degree in Business, Operations, Supply Chain, or a related field (or equivalent experience).
- 8+ years of operations leadership experience with 4+ years managing salaried leaders (e.g., Area Managers and Operations Managers) in a warehouse, fulfillment, logistics, or distribution setting.
- Demonstrated success in leading teams to achieve KPIs and operational goals in a fast-paced environment.
- Availability to work a flexible schedule, including weekends, nights, and holidays as needed.
Skills
Required:Leadership and people management
Last updated Oct 7, 2026. Interested? Apply on the company site.
About Quince
High Quality Essentials, Radically Low Prices
Quince brings luxury products like Mongolian Cashmere, Italian Leather, Turkish Cotton and Washable Silk to everyone at radically low prices. Shop premium essentials with no middleman.
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