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Enablement Specialist, Perplexity Computer

Perplexity· Sales
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Hybrid (San Francisco)$150k - $175kFull-timePosted 1mo ago

About the role

Perplexity is seeking an Enablement Specialist to help enterprise customers build the knowledge, confidence, and repeatable practices required to reach value with Perplexity Computer. This role combines technical fluency, facilitation, and a track record of scalable onboarding and adoption programs.

Responsibilities

  • Design customer journeys. Build onboarding and adoption programs for customers and user cohorts with different roles, goals, technical readiness, and levels of AI experience.
  • Deliver high-quality enablement. Lead technical kickoffs, workshops, office hours, remote sessions, onsite programs, webinars, and train-the-trainer experiences.
  • Make complex concepts accessible. Teach Computer and agentic-workflow concepts clearly to both technical and nontechnical audiences.
  • Guide customers through setup. Help customers understand access, members, permissions, connectors, credits, models, initial workflows, and the practices required to get started.
  • Diagnose adoption barriers. Determine whether a customer is blocked by knowledge, readiness, process, configuration, product capability, or technical complexity.
  • Route complex needs well. Recognize when a question requires an Applied AI Architect, Customer Success, Support, Product, or Engineering and provide a clear handoff.
  • Create scalable assets. Turn repeated onboarding and adoption needs into curricula, customer checklists, implementation guidance, lifecycle communications, videos, examples, and internal enablement.
  • Use evidence to increase adoption and consumption. Segment customers by readiness and usage behavior, identify where consumption stalls, deliver targeted interventions, and measure activation, time to first value, repeat usage, sustained credit consumption, and program effectiveness.
  • Build the learning loop. Bring customer patterns and feedback back to Applied AI, Product, Customer Success, Marketing, and Support.

Qualifications

  • 4+ years in technical onboarding, customer enablement, implementation, solutions consulting, customer education, or a technically oriented Customer Success role.
  • Proven program-building experience. Designed and delivered onboarding, training, or adoption programs across live and self-service formats.
  • Strong facilitation and communication. Explain complex product and AI concepts clearly to technical and nontechnical audiences.
  • Technical fluency. Guide customers through permissions, connectors, models, credits, workflows, and common integration concepts.
  • Strong diagnostic judgment. Determine whether a customer is blocked by education, readiness, process, configuration, product capability, or technical complexity.
  • Data-informed growth mindset. Used product and usage data to identify adoption gaps, trigger interventions, move cohorts toward sustained use, and evaluate impact.
  • Cross-functional operating ability. Work effectively with Customer Success, Sales, Product, Marketing, Support, and technical teams.
  • High ownership. Set clear expectations, improve weak processes, and operate effectively in a fast-moving environment.

Skills

Required:Onboarding designFacilitationTechnical fluencyDiagnostic reasoningCross-functional collaboration

Benefits

  • Full-time U.S. benefits including equity, health, dental, vision, retirement, fitness, commuter and dependent care accounts, and more.
  • International benefits tailored to region of residence.
Last updated Sep 9, 2026. Interested? Apply on the company site.

About Perplexity

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