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Operations Manager, Compounding

Hims & Hers· PHARMACY
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New Albany, OhioFull-timePosted 1mo ago

About the role

Operations Manager responsible for leading the compounding department, ensuring safety, quality, and productivity, and driving continuous improvement in a on-site facility in New Albany, Ohio.

Responsibilities

  • Daily Operations Management: Plan, coordinate, and oversee daily production schedules, ensuring timely delivery of compounded products. Monitor progress, identify bottlenecks, and implement corrective actions to maintain optimal workflow.
  • Team Leadership: Lead and supervise a team of lab managers, pharmacy tech leads, and pharmacy technicians. Provide clear direction, set expectations, and foster a culture of collaboration and accountability. Conduct regular team meetings and 1:1 sessions to track performance, provide feedback, and address any concerns.
  • Process Optimization: Continuously evaluate existing compounding processes and identify opportunities for improvement. Implement Lean, Six Sigma, 5S, and other continuous improvement methodologies to enhance productivity, minimize waste, and streamline operations.
  • KPI Tracking & Reporting: Monitor key performance indicators (KPIs) related to safety, quality, and productivity. Generate regular reports to track progress and identify trends.
  • Safety & Compliance: Ensure that all compounding activities comply with USP, FDA, OSHA, and other relevant regulations. Foster a safety-conscious culture by providing training, conducting safety audits, and enforcing safety protocols.
  • Inventory & Material Handling: Oversee inventory management, ensuring adequate stock levels of compounding materials and proper handling and storage of hazardous and non-hazardous substances.
  • Collaboration & Problem Solving: Work closely with cross-functional teams, including Quality Assurance, Quality Control, and Supply Chain, to address operational challenges, resolve issues, and drive production efficiency.
  • Additional Responsibilities: Perform other duties as assigned to support operational needs and ensure the smooth functioning of the compounding department.

Qualifications

  • 5-7+ years of hands-on experience in pharmaceutical compounding, manufacturing, fulfillment, or a related operational environment
  • 5+ years of demonstrated leadership experience, managing teams in a fast-paced, regulated setting
  • 2+ years of experience implementing and maintaining OSHA safety standards
  • Bachelor’s degree in a relevant field (e.g., Pharmacy, Chemistry, Engineering) is preferred but not required
  • Equivalent work experience may be considered
  • Technician certification within 8 months of start date
  • Proficiency in warehouse management systems (WMS) and operational reporting tools
  • Strong knowledge of USP 795, USP 800, cGMP, OSHA, and FDA regulations
  • Experience with lean manufacturing, Six Sigma, 5S, and other continuous improvement methodologies
  • Excellent communication, leadership, and problem-solving skills
  • Ability to lift up to 50 lbs and perform physical tasks (walking, standing, bending)
  • Can work any shift in the Pharmacy/Fulfillment/Compounding teams (Hims & Hers operates 24/7)
  • Sterile & Non-Sterile Compounding experience
  • Hazardous & Non-Hazardous Materials handling knowledge
  • Regulatory compliance familiarity with cGMP and related requirements
  • Continuous Improvement Mindset

Skills

Required:Operations managementTeam leadershipLean / Six Sigma / 5SRegulatory compliance (USP, cGMP, FDA, OSHA)

Benefits

  • Competitive salary & equity compensation for full-time roles
  • Unlimited PTO, company holidays, and quarterly mental health days
  • Comprehensive health benefits including medical, dental & vision, and parental leave
  • Employee Stock Purchase Program (ESPP)
  • 401k benefits with employer matching contribution
  • Offsite team retreats
Last updated Sep 9, 2026. Interested? Apply on the company site.

About Hims & Hers

Company profileWebsite

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