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Senior Manager Customer Debug Engineering

AMD· Engineering
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Hybrid (Seattle, WA)$192kFull-timePosted 1mo ago

About the role

Leadership role in Platform Field Engineering (DPEG) at AMD, building and guiding a team of customer-facing debug engineers responsible for server- and rack-level hardware/firmware debug during customer bring-up, deployment, and ODM factory builds, with cross-functional collaboration and escalation management.

Responsibilities

  • Build, lead, and mentor a team of customer-facing debug engineers covering server and rack-level HW/FW debug across customer deployment and NPI. Set technical benchmarks and foster career growth.
  • Lead debug of platform bring-up, fleet anomalies, and early field failures at customer sites; drive issues to root cause and feed learnings back into design, validation, and manufacturing.
  • Serve as the senior escalation point for complex server/rack debug, driving cross-functional resolution and owning the customer-facing narrative through to closure.
  • Own debug status tracking and prioritization, and roll up clear, decision-oriented updates for internal and external leadership.
  • Support HW/FW failure triage during ODM factory build and EVT/DVT/PVT gates, ensuring issues are driven to definitive root cause and corrective action.
  • Drive debug across design, validation, product engineering, firmware, and FA teams; align pre- and post-silicon debug with platform readiness and deployment schedules.
  • Prioritize scarce hardware across competing customer escalations, maximize coverage through shared setups, and enable remote debug when physical access is limited.
  • Partner with customers, ODM teams, and Customer Program Managers; advise on AMD tools and debug methodologies, and contribute to technical and customer-facing documentation.

Qualifications

  • Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or related technical discipline. Master’s degree in related field preferred.

Skills

Required:People leadershipServer- and rack-level hardware and firmware debuggingNPI and production transitionsCross-functional execution and influenceCustomer & ODM engagement
Nice to have:Quality & reliability awareness

Benefits

  • AMD benefits at a glance (described in the job posting)
Last updated Oct 1, 2026. Interested? Apply on the company site.
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