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Site Reliability Engineer / Devops — Retail Engineering

Apple· Software and Services
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Shanghaifull-timePosted 1mo ago

About the role

IS&T Retail and Marcom Engineering team builds and operates systems that connect Apple's products with customers, delivering technology behind product stories and purchases. The role focuses on reliability, deployment, and scalability of compute platforms across on-premises and hybrid cloud, with emphasis on automation, observability, security, and CI/CD.

Responsibilities

  • Deploy, support and monitor compute platforms and application stacks.
  • Ability to understand complex systems and a desire to constantly make things better
  • Explore and evaluate new technologies and solutions.
  • Strong interpersonal skills and ability to work effectively across multiple business and technical teams
  • Develop and fix the application on failures.
  • We promote innovation and use of new technology to further improve our creative output.

Qualifications

  • Bachelor’s degree in Computer Science or equivalent field with 7+ years of experience, or Master’s degree with 5+ years of experience.
  • 7+ years of experience in Site Reliability Engineering with a strong focus on building, scaling, and operating large-scale distributed platform services, and Java applications.
  • Strong technical grasp of Open Source technologies designed for large-scale data processing.
  • Proven expertise in designing, analyzing, and troubleshooting complex distributed systems.
  • Proficiency in at least one modern programming or scripting language (Python, Java, Go, Bash, Ansible, or similar).
  • Practical experience designing and deploying end-to-end observability stacks (Prometheus, Grafana, Datadog, OpenTelemetry, ELK, etc.).
  • Demonstrated troubleshooting and problem-solving skills across production software and infrastructure environments.
  • In-depth understanding of SRE principles, including error budgeting, SLO/SLI/SLA definition, and advanced observability practices (Prometheus, Splunk, Grafana, OpenTelemetry).
  • Advanced programming skills in Java, Python, or Go, with hands-on experience across relational, NoSQL, or OLAP databases and event-driven streaming architectures (Kafka, RabbitMQ).
  • Track record of managing production on-call rotations, critical incident triage, root cause analysis (RCA), and post-incident reviews (PIR).
  • Solid knowledge of enterprise security standards, cryptography, authentication protocols (OAuth, SAML, SSO), and compliance governance.

Skills

Required:Compute platforms / on-premises and hybrid cloudObservability stacksProgramming / scriptingSRE principlesDistributed systems design & troubleshootingSecurity & complianceIncident management
Last updated Sep 11, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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