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Fraud Manager, Apple Wallets, Payments and Commerce (APAC)

Apple· GCANZSEA Business Operations
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Hybrid (Sydney)not specifiedPosted 1mo ago

About the role

Fraud Manager responsible for mitigating fraud for Apple Pay and Apple Wallet platforms across the GCANZSEA region. Based in Sydney, the role involves managing risk and fraud prevention programs, building external partnerships, collaborating with internal teams, and leading regional fraud prevention efforts to minimise fraud and optimise operations.

Responsibilities

  • Support the execution of the GCANZSEA fraud prevention program, ensuring alignment with global strategy.
  • Drive continuous improvement in fraud detection and prevention systems, processes, and controls with partners.
  • Cultivate and manage strategic relationships with risk and fraud teams at partner organisations, including issuing banks, payment networks, and transit authorities.
  • Collaborate with cross-functional teams, including Product, Engineering and Data Science, to help partners implement innovative fraud mitigation solutions.
  • Optimise fraud operations by analysing data, refining processes and implementing best practices for case management to improve efficiency and effectiveness.
  • Act as the regional point of contact for any fraud events, coordinating escalation with partners and internal teams
  • Lead regular business reviews and workshops with partners to drive alignment, share insights, and enhance fraud prevention efforts.

Qualifications

  • Minimum 10 years of relevant experience
  • Significant experience within a digital wallet related fraud prevention role at a card issuer or payment scheme.
  • Deep knowledge of the payments ecosystem, including various payment networks, fraud detection technologies, and emerging trends.
  • Demonstrated success in managing and optimising counter-fraud operations and processes.
  • Proven experience in a partner-facing role, with the ability to build and maintain strong relationships with external stakeholders.
  • Highly motivated and self-directed, with a strong sense of ownership and a focus on achieving key business outcomes.
  • Exceptional analytical and data-driven mindset, with the ability to translate complex information into actionable insights.
  • Excellent process analysis skills, with the ability to identify inefficiencies and implement meaningful improvements.

Skills

Required:Fraud prevention leadershipStakeholder managementData analysis and insights

Benefits

  • Apple is an equal opportunity employer that is committed to inclusion and diversity.
  • Apple provides reasonable accommodations to applicants with disabilities and in accordance with local requirements.
  • Apple is a drug-free workplace.
  • Accessibility initiative and culture emphasis as part of overall benefits and workplace environment.
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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