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Sr Software Engineer, Customer Systems

Apple
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Hybrid (Cupertino, CA and Sunnyvale, CA)$150.4k - $277.6kfull-timePosted 1mo ago

About the role

Senior software engineer position within Apple's Information Systems and Technology (IS&T), focusing on Customer Systems that power Apple’s customer support experience, including AppleCare online support platform and high-throughput microservices for customer-facing sites and apps.

Responsibilities

  • Own end-to-end delivery of features — from technical design and implementation through testing, deployment, and production observability.
  • Drive engineering best practices — code reviews, unit/integration testing, CI/CD pipeline improvements, and documentation.
  • Architect non-blocking, event-driven service pipelines that handle millions of concurrent requests with resilience and back-pressure management.
  • Contribute to API design and contract-first development, ensuring backward compatibility and clean integration across service boundaries.

Qualifications

  • B.S. in Computer Science, Computer Engineering, or a related technical field, or equivalent professional work experience.
  • 5+ years proven experience developing software in a professional capacity. Longer experience preferred.
  • 2+ years proven experience with Java, including proficiency in concurrency, memory management, and performance optimization techniques.
  • Proficiency in OOP principles, data structures, algorithms, and software design patterns (e.g. GoF).
  • Experience building production applications with the Spring ecosystem (e.g. Spring Boot, Spring MVC, Spring Security, Spring Data, Spring Cloud, etc.), including proficiency in dependency injection, auto-configuration, reactive programming with WebFlux, and microservices design.
  • Solid understanding of advanced JVM internals (garbage collection, memory allocation, JIT, JNI).
  • Experience designing, implementing, and shipping high-scale, high-performance, highly available, fault-tolerant, and secure cloud-based distributed systems.
  • Solid knowledge of networking concepts, protocols, and infrastructure (HTTP/HTTPS, TCP/IP, CDN, load balancing, edge computing, DNS, Zero Trust, etc.).
  • Track record of leading software projects within a team as a tech lead (TL), while mentoring software engineers.
  • Hands-on experience leveraging GenAI coding tools (e.g., Claude, Copilot, Codex) to accelerate development lifecycle.
  • Experience with programming languages beyond Java (e.g. Go, Python, Ruby) for automation scripting, tooling, data processing, and build customizations.
  • Experience in API design and implementation (REST, gRPC, GraphQL, OpenAPI/Swagger, Protobuf), API versioning, gateway patterns, rate limiting, backward compatibility.

Skills

Required:JavaSpring frameworkAPI designDistributed systemsDevOps / CI/CDCloud / networking
Nice to have:GenAI tooling

Benefits

  • Comprehensive medical and dental coverage
  • Retirement benefits
  • Discounted products and free services
  • Educational expense reimbursement (tuition)
  • Potential discretionary bonuses or commission payments
  • Relocation assistance may be available
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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