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ASO Fraud Investigator - Japanese

Apple· Corporate Functions
Apply on company site
SingaporeFull-timePosted 1mo ago

About the role

Fraud investigator role within Apple Store Online Fraud Investigation (SDS) focused on reviewing purchases and mitigating fraud while delivering strong customer service in Japanese and English. The role emphasizes analytical work, ambiguity tolerance, independent decision-making, and collaboration to protect customers and Apple.

Responsibilities

  • Review and analyze purchase transactions, chargeback requests, and customer accounts to detect unauthorized activity.
  • Obtain additional information through outreach to customers, or answering customers call.
  • Determine appropriate next steps and take action on fraudulent orders, accounts and chargeback transactions.
  • Analyze, identify, and communicate trends.
  • Research and resolve suspected fraud escalations from various sources.

Qualifications

  • 1-2 years experience in a customer service, contact center, data analytic or order verification role.
  • Experience in analytical work.
  • Professional proficiency in Japanese and English, both written and verbal, is essential to provide exceptional customer service to Japanese local customers and internal partners.
  • Bachelor’s degree preferred, or equivalent experience.
  • Our customers require support 7 days per week, with morning and evening hours, including holidays. Schedule flexibility is a requirement.

Skills

Required:Analytical thinkingDecision makingCommunication
Last updated Sep 11, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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