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Engineering Project Manager

Apple· IS&T - Customer Systems
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Hybrid (Bengaluru)Full-timePosted 1mo ago

About the role

Engineering Project Manager within Apple's Information Systems and Technology (IS&T), Customer Systems. Lead cross-functional programs to support worldwide AppleCare sales and service, driving multi-year product roadmaps and end-to-end lifecycle delivery for enterprise and customer engagement solutions.

Responsibilities

  • Develop and execute project plans by leading scope definition, schedule breakdown, quality definition ,and resource allocation
  • Actively and expertly collaborate with business and engineering teams on innovative solutions, requirements, scope, and project deliverables
  • Proactively identify, mitigate and communicate project issues and risks
  • Prioritise issues while negotiating and setting appropriate expectations with team members, stakeholders and senior management
  • Prioritise team activities and drive resolution of issues across all areas of the project
  • As an application product owner, define product vision and align business expectations
  • Gain insight into business direction and think through its impact on product and drive changes
  • Develop user empathy and be able to present metrics on existing feature usage to supplement/justify ask for new features
  • Ability to guard product boundaries by defining what should and should not be included in the product
  • Define and own a multi-year product roadmap
  • Manage product evolution and ensure alignment with business goals

Qualifications

  • 10+ years combined experience in engineering project and product management
  • Solid understanding of software development methodologies (including agile and traditional waterfall)
  • Excellent problem-solving and analytical skills
  • Strong written and verbal communication skills, as well as strong organisational skills
  • Ability to juggle and complete multiple tasks, and manage conflicting priorities
  • Proficient at managing multiple global efforts simultaneously
  • Excellent leadership and influencing skills
  • Self-motivated and proactive with demonstrated creative and critical thinking capabilities
  • Experience managing programs/projects in CRM, Customer Engagement Management domains
  • Experience working in a cross-functional, time-zone distributed team environment
  • Experience working with vendors and contractors
  • Engineering/Technical background preferred

Skills

Required:Project managementCross-functional collaborationRisk management

Benefits

  • Not specified in description
Last updated Sep 11, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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