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Genius

Apple· Apple Retail
Apply on company site
Hybrid (Bethesda Metro Area)$28.41/hr - $39.47/hrFull-timePosted 1mo ago

About the role

Genius with extensive troubleshooting skills who educates customers, performs repairs on Apple products, and mentors team members. Provides excellent service, stays up to date on Apple products and repair processes, and supports leadership with customer escalations and feedback.

Responsibilities

  • Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
  • Provide excellent service to Apple customers by understanding their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
  • Work with team leaders to identify recurring repair problems and other service concerns, and ensure feedback is provided to Apple.
  • Use extensive knowledge of hardware and software components to identify root causes and educate others on the team.
  • Serve as a mentor, resource, and positive role model for Genius Bar team members.
  • Support leadership in providing timely resolution to customer escalations.
  • Perform other tasks as needed, including supporting customer-facing activities on or off the sales floor.
  • Contribute to an inclusive environment by respecting differences and fostering learning.
  • Demonstrate Apple’s values of inclusion and diversity in daily activities.

Qualifications

  • Experience in retail or sales, or related work experience.
  • Visual inspection and fine motor skills to safely perform hardware repairs.
  • Experience troubleshooting hardware and software issues in a customer service environment.

Skills

Required:Customer service and communicationTechnical troubleshootingProduct and service knowledge
Nice to have:Mentoring and teamwork

Benefits

  • Comprehensive medical and dental coverage
  • Retirement benefits
  • Discounted products and free services
  • Reimbursement for certain educational expenses (tuition)
  • Discretionary bonuses or commission payments (possible)
  • Relocation (possible)
  • Employee Stock Purchase Plan participation
  • Stock options through discretionary restricted stock units (RSUs)
Last updated Sep 11, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
Company profileWebsite

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