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Manager, WW Ops BPR - Retail Fulfillment Operations (Trade-In, Affordability, & Payments)

Apple· Operations and Supply Chain
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Sunnyvale, CA$191.8k - $288.5kFull-timePosted 1mo ago

About the role

Leader within Apple's Worldwide Business Process Re-engineering (BPR) team responsible for managing a portfolio of Trade-In, Affordability, and Payments programs across Online and Retail Stores worldwide. Owns end-to-end portfolio strategy, roadmap, delivery, and adoption, partnering with cross-functional teams to drive innovative, scalable solutions in Retail Fulfillment Operations.

Responsibilities

  • Own and develop the Trade-In, Affordability, and Payments program roadmap — including multi-year capability planning, new features, market expansion, project execution, and day-to-day operations
  • Drive large-scale, multi-year, multi-$M capital project roadmaps that improve Apple's long-term capabilities and scale business processes
  • Present, defend, and influence supply chain capability and technology roadmaps to Apple's senior executive leadership and cross-functional stakeholders
  • Collaborate with internal engineering and business teams to design and deliver comprehensive solutions across Trade-In, affordability, and payments — including support and execution of financing options, installment plans, and carrier partnership initiatives
  • Manage programs and software development lifecycles across global cross-functional teams — both technical and functional — adjusting communication and messaging for the intended audience
  • Deploy portfolio management best practices, phase gate review, and reporting structure to deliver portfolio
  • Recruit, retain, mentor, and develop a team of individual contributors as direct reports
  • Define and implement KPIs to measure portfolio success and team performance
  • Partner with NPI teams to ensure Trade-In, affordability, and payments readiness for new product launches
  • Adopt and implement emerging technologies — including AI/ML capabilities and their operational applications — to drive innovation across the portfolio
  • Manage escalations — quickly assess issues, develop root cause analysis, and drive resolution
  • Drive change management effectively within a matrixed, global organization
  • Continuously assess Trade-In, affordability, and payments processes for improvement and innovation opportunities

Qualifications

  • Bachelor's degree required; (Industrial Engineering, Operations Research, or Technology, or related field)
  • 8+ years of progressive experience in program management, retail operations, supply chain, or fulfillment, with a minimum of 3 years managing people
  • Familiarity with Trade-In, buyback, reverse logistics, or related fulfillment programs — with an understanding of key operational touchpoints such as device grading, credit issuance, or downstream disposition
  • Proven ability to lead complex cross-functional programs from concept through delivery in a global environment
  • Strong understanding of eCommerce fulfillment, logistics operations, and supporting systems
  • Demonstrated ability to attract, develop, and retain high-performing talent
  • Excellent communication and presentation skills, with the ability to adapt style across audience levels
  • Ability to synthesize complex technical discussions into clear business narratives
  • Strong problem-solving instincts — able to structure ambiguous challenges and drive to resolution under tight timelines

Skills

Required:Portfolio managementProgram managementStakeholder communication

Benefits

  • Comprehensive medical and dental coverage
  • retirement benefits
  • range of discounted products and free services
  • reimbursement for certain educational expenses — including tuition
  • discretionary bonuses or commission payments as well as relocation may be available
  • Apple Employee Stock Purchase Plan
  • discretionary employee stock programs (RSU)
Last updated Sep 11, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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