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People Services & Support Technology Lead

Apple· Corporate Functions
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Hybrid (Austin, TX)Full-timePosted 1mo ago

About the role

Technology lead translating HR strategy into product delivery across the People Services & Support Technology suite, driving roadmap, stakeholder alignment, and multi-channel HR service delivery with a focus on ServiceNow HRSD, AI-enabled support, and cross-functional collaboration.

Responsibilities

  • Define and drive the product strategy across AI Assistants, Live Chat, Phone/IVR, ServiceNow Case Management and Digital Document Management — connecting each to a cohesive, business-aligned ecosystem.

Qualifications

  • 10+ years of direct experience managing a diverse technology portfolio for an HR Shared Service Center
  • Experience in a product owner, functional lead, or HR technology strategy role
  • 5+ years of ServiceNow HRSD product experience
  • ServiceNow Certified Implementation Specialist (CIS) – HRSD certification
  • Experience using GenAI to develop innovative solutions for HR Contact Centers
  • Proven track record of partnering with HR business leaders to deliver technology outcomes
  • Ability to build and maintain strong relationships to manage a multi-product roadmap and influence stakeholders across HR and IT
  • Experience working with cross-functional teams
  • Willingness to lead work of others, including contractors
  • Experience presenting to senior leadership and adjusting communication for technical/non-technical audiences
  • Proven capability delivering global, enterprise HR solutions balancing support and compliance
  • Experience evaluating solution options and formulating business cases
  • Ability to use data and analysis to drive decision-making
  • Outstanding communication and facilitation skills
  • Proven success creating efficient business processes and challenging status quo
  • Demonstrated ability to complete multiple tasks under pressure
  • Drives change laterally across regions using influence
  • Thrives in ambiguous environments
  • Leadership and mentoring abilities
  • Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field
  • Advanced certifications in project management (e.g., PMP, Agile) or HR management (e.g., SHRM, PHR/SPHR) are a plus
  • Experience with integrations between ServiceNow HRSD and other HR systems (e.g., Workday)
  • Experience with data privacy and security regulations (e.g., GDPR, CCPA)
  • Familiarity with Workday or similar HCM platforms preferred
  • Master's degree preferred

Skills

Required:HR technology strategyServiceNow HRSDMulti-channel HR service deliveryGenAIStakeholder managementLeadership & mentoringData-driven decision making

Benefits

  • Not specified in text
Last updated Sep 11, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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