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Quality Assurance Lead, Retail Technology

Apple· Sales and Business Development
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Hybrid (Shanghai)Full-timePosted 1mo ago

About the role

QA Lead responsible for managing UAT and PVT for Apple Retail China software and hardware applications, ensuring compliance with China data privacy and security requirements, and driving test strategy, automation, and cross-functional collaboration across Shanghai and global/APAC stakeholders.

Responsibilities

  • Manage multinational teams of SMEs from Apple Retail Stores to execute tests designed and planned by the QA Lead, including tester recruitment, engagement, and day-to-day testing operations during UAT and PVT.
  • Serve as a liaison between the Shanghai team and global/APAC stakeholders on China testing initiatives
  • Define, document, and communicate test plans and test cases — including automated test coverage — that thoroughly validate the product and reveal potential defects, based on requirement and design review sessions.
  • Assess and communicate product quality at key milestones to project leaders, development teams, and Retail leadership
  • Validate compliance with China's data privacy, security, and regulatory requirements as part of test planning and execution, partnering with Legal/Privacy and Engineering to close gaps.
  • Clearly document and track defects to engineering partners, striving for stability and quality across our retail systems
  • Advance test automation coverage and frameworks/tooling to improve release velocity and reduce regression risk.
  • Influence and direct project teams to follow standardized, defined processes, recognizing process-driven problems and taking corrective action

Qualifications

  • 5+ years working directly with Retail-focused systems (e.g., Point of Sale, Inventory Management, Logistics, Help Desk, Customer Management, Customer Support)
  • Experience with test automation frameworks/tooling and building automated regression coverage
  • Experience validating software against data privacy, security, or regulatory compliance requirements
  • Ability to work with minimal supervision and influence cross-functional team members
  • Detail-oriented with excellent communication and organizational skills; outstanding interpersonal skills
  • Fluent in Mandarin and English
  • Direct experience with China's data privacy and regulatory compliance landscape (e.g., PIPL)
  • Experience supporting peers on system deployments and business process re-engineering initiatives
  • Ability to function in a fast-paced environment, prioritize projects under deadlines, and change course based on business or environmental conditions
  • Demonstrated problem solving, time management, and analytical skills
  • Awareness of different software development models
  • Experience using AI-assisted tools for test generation, defect triage, or test management
  • Familiarity with SAP Retail systems
  • Experience working in the Retailing industry

Skills

Required:UAT and PVT managementTest plan and test case developmentAutomation testingRegulatory compliance testingCross-functional leadershipMandarin and English fluencyData privacy (China) knowledge
Nice to have:SAP Retail familiarity

Benefits

  • Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
  • Accessibility initiative and benefits described in AppleCareers materials
Last updated Sep 11, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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