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Contributor Experience Manager, Community

Scale AI· Gen AI Operations
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Hybrid (San Francisco, CA; New York, NY)$134.4k - $168kfull-timePosted 1mo ago

About the role

Scale’s Generative AI unit seeks a Contributor Experience Manager to engage and grow a global network of expert contributors. This role combines operations, program management, and communications to manage contributor engagement, campaigns, events, and cross-functional collaboration while shaping community culture and experience.

Responsibilities

  • Create strategies to increase participation and satisfaction, overseeing external platforms like Reddit and managing our internal Outlier Community
  • Develop systems to efficiently channel questions, feedback, and disputes across our platforms and social channels
  • Lead with vision: Set direction for multi-team areas and inspire clarity and alignment
  • Organize virtual events to foster connection and monitor community sentiment in order to proactively mitigate risk and address concerns
  • Leverage user feedback, insights, and quantitative metrics to drive improvement in product and operational strategies
  • Enable the team: Instill ownership, drive cross-team collaboration, and remove structural blockers
  • Collaborate with cross-functional teams including operations, support, communications, marketing, and legal to maintain alignment and ensure cohesive messaging
  • Draft all manner of communications that Scale sends to contributors, maintaining consistent messaging across the contributor journey

Qualifications

  • Bachelor's degree in business, marketing, communications, finance, or a related field
  • Minimum five years of experience in communications, marketing operations, field operations, program management, or project management
  • Proven experience managing active, large-scale communities (thousands of members) on platforms like Slack, Discord or Discourse
  • Exceptional communication skills, with writing that has flawless spelling and grammar, is clear, concise, and tone-appropriate
  • Ability to synthesize complex details into accessible, digestible content
  • A data-driven mindset with the ability to analyze metrics and adapt strategies accordingly
  • High ownership orientation with a willingness to execute operational tasks directly to achieve successful outcomes
  • Passion for building positive, engaging community experiences
  • Can use SQL and/or Claude Code to derive insights from data (or wants to learn, quickly)
  • Experience managing at least one direct report and holding them accountable to outcomes

Skills

Required:CommunicationStrategic PlanningCommunity Management

Benefits

  • comprehensive health, dental and vision coverage
  • retirement benefits
  • a learning and development stipend
  • generous PTO
  • additional benefits such as a commuter stipend
Last updated Sep 16, 2026. Interested? Apply on the company site.
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About Scale AI

Data-centric infrastructure to accelerate the development of AI

Scale accelerates the development of AI within organizations of any size to deliver critical business insights and operational efficiency. Its data-centric infrastructure platform leverages RLHF (Reinforced Learning with Human Feedback) to help organizations build the strongest AI models that supercharge their business, with customers across industries including Meta, Microsoft, U.S. Army, DoD’s Defense Innovation Unit, Open AI, General Motors, Toyota Research Institute, Brex, Instacart and Flexport.

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